Commercial AI Manager

At Qmatic, our purpose is clear: a world where everyone can access the services they need.

For more than 40 years, we have shaped how people connect with essential services—reducing friction, simplifying journeys, and enabling organizations across retail, finance, healthcare, and the public sector to deliver world-class customer experiences.

Today, Qmatic operates as a truly international company, serving customers and partners across Europe, North America, and global markets. Our solutions power service journeys for leading enterprises and public organizations worldwide.

Now, Qmatic is entering a defining growth phase where AI is central to our strategy, product innovation, and global commercial expansion. We are investing heavily in AI-driven solutions that help customers automate intelligently, operate more efficiently, and deliver personalized service journeys at scale.

To accelerate this transformation, we are hiring a Commercial AI Manager to drive the global commercial success of Qmatic’s AI portfolio, including our flagship AI product, Qmatic Aiva.

This is a highly visible, revenue-driving leadership role with significant ownership across the full AI product lifecycle—from go-to-market strategy through adoption, scaling, and customer success.

The Opportunity

As Commercial AI Manager, you will serve as Qmatic’s commercial AI ambassador, partnering closely with Sales, Channel Leaders, Product Management, R&D, and Customer Support teams across multiple regions.

You will own the end-to-end commercialization and performance of our AI portfolio, ensuring not only successful market entry, but also scalable delivery, adoption, and long-term customer value across Qmatic’s international partner ecosystem.

What You Will Do

Go-to-Market Leadership & Commercial Strategy

• Own and execute the global go-to-market strategy for Qmatic’s AI portfolio


• Translate complex AI capabilities into compelling customer value propositions, ROI narratives, and differentiated use cases


• Lead AI product launches in partnership with Product, Marketing, Sales, and Customer Success


• Drive market positioning and competitive strategy for AI solutions across international markets

End-to-End Product Oversight

• Take full commercial ownership of the complete AI product lifecycle, including:

  - Product development alignment

  - Launch readiness

  - Implementation success

  - Ongoing customer adoption

  - Support and service delivery feedback loops

• Ensure AI offerings are scalable, supportable, and commercially optimized across regions

Sales Acceleration & Partner Enablement

• Actively co-sell alongside Sales teams, Channel Directors, and strategic partners


• Travel frequently to support high-impact partner enablement and enterprise customer engagements internationally


• Equip partners with the tools, messaging, and playbooks to position, sell, and scale Qmatic AI solutions


• Lead pricing, packaging, and commercial negotiations for AI offerings

Revenue & Growth Ownership

• Drive AI revenue growth through pipeline generation, deal acceleration, and close execution


• Operate as a global commercial overlay for all AI opportunities across regions


• Own adoption targets and ensure AI solutions scale effectively in a partner-led business model

Market Feedback, Trust & Cross-Functional Alignment

• Gather structured insights from customers, partners, and the competitive landscape


• Partner closely with Product and R&D to ensure roadmap alignment with commercial needs


• Coordinate with Legal, Security, and Compliance teams on AI trust, safety, and regulatory readiness

How Success Is Measured

• AI revenue growth and influenced pipeline performance


• Adoption and scaling of AI products across partners and regions


• Partner readiness, enablement maturity, and field execution globally


• Win rates, deal velocity, and customer satisfaction for AI-driven opportunities

Who You Are

You are a commercially driven leader with deep curiosity and ambition in AI, enterprise SaaS, and go-to-market execution. You thrive in fast-moving environments where ownership, accountability, and results matter.

We Expect:

• Proven experience in B2B commercial roles spanning go-to-market, business development, product commercialization, or enterprise sales


• Strong ability to engage credibly with senior customer stakeholders and strategic partners across international markets


• Demonstrated success driving revenue growth and scaling emerging product categories


• Exceptional communication, executive presence, and cross-functional leadership skills

Education

• Master’s degree required; advanced degree strongly preferred


• Degree from a highly regarded, high-profile university in fields such as Computer Science, Engineering, Business, Technology, or related disciplines

Additional Requirements

• Fluent English required; Swedish is a plus


• Comfortable working across Product, Sales, R&D, and Support organizations


• Willingness to travel frequently to support global partners and key customer engagements

Why Qmatic?

Qmatic is transforming—faster, more customer-driven, and more collaborative than ever. As a global company with an expanding international AI footprint, you will:

• Shape how Qmatic brings AI solutions to market worldwide


• Take on a business-critical, highly visible leadership role


• Work across regions in an international, partner-driven organization


• Join a fast-paced environment built on trust, ownership, and initiative

Location and reporting structure: 

Based in our Mölndal office with the ability to work in a hybrid arrangement according to the company Hybrid Working Policy, and the needs of the business. This position reports to the Chief Commercial Officer

Ready to Lead Qmatic’s AI Commercial Journey?

If you want to own the commercialization of AI products that are redefining service experiences worldwide, we would love to hear from you.

About Qmatic

Qmatic is a global leader in reshaping connections between people and services for truly excellent customer experiences. Working seamlessly with partners all over the world, we provide over 2 billion customer journeys every year, on more than 60,000 systems, in over 120 countries and across several sectors such as finance, healthcare, retail and public services. Creating a world where everyone can access the services they need. Corporate headquarters are situated in Mölndal, Sweden with Qmatic sales and service offices in Atlanta, Bocholt, Dubai,  Katwijk, and Madrid.  Through smart and future-forward technology, we help our clients create truly excellent customer and employee experiences as well as smoother, more efficient operations – every day and all around the world. 

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