Connectivity Business Manager

Connectivity Business Manager

Your responsibilities: 

As Connectivity Business Manager you will be the bridge between our Customers and our Suppliers. You will primarily focus on Connectivity customers by being responsible for all commercial related requests. In this role you will work closely together with our Retention Sales Team. Together with Sales you will attend customer meetings both virtual and onsite to ensure our customer’s needs and expectations. 

In this role you will be both working with customers that are either a new logo or exist for longer time.

You will manage global carriers associated with price negotiations, contract negotiations and commercials escalations, including periodic performance discussions to ensure the procurement teams and provisional teams of high quality and to meet Open System’s commercial, strategic and operational needs.  

In this role you will find yourself performing the following duties:

• Be the external and internal reference for specific Connectivity customers.


• Act as escalation point for any business-related request (commercial, ordering, billing, etc.) made to both customers and suppliers.


• Act as a broker between our suppliers and customers to establish further business relations.
  Compile information and collaborate with internal teams in the assessment of commercial, technical, operational, legal, regulatory & financial environment.
  
  Your qualifications:
  Bachelor’s degree level or equivalent experience in Global Telecommunications


• Proven experience in customer success and/or customer service-oriented working environments.


• Minimum of 5 years of professional experience in Telecommunications, Project Management and Customer service.


• Demonstrated working knowledge of network offerings such as SD WAN, Cloud and the MPLS segment.


• Fluent in English (German is preferred)


• Identifies strongly with Open System’s culture and values: Passionate, Unconventional, Reliable, Excellent, Collaborative

What we offer:

Want to join a crazy good cybersecurity team? You’ll be among people who believe in:  

Caring PASSIONATELY about keeping our customers safe – We’re dedicated to solving problems. Whatever it takes. 

Thinking UNCONVENTIONALLY to stay ahead – The world never fails to surprise us. So let’s surprise it first. 

Doing the hard work to make things SIMPLE – Craft and hone something that delights in its simplicity. 

Working COLLABORATIVELY to build success – The power of the team will always make us faster and better. 

As a testament to this, Open Systems has been recognized as an outstanding place to work. You’ll be surrounded by smart teams who enrich your experience and provide opportunities you will need to develop your skills and advance your career.  

We look forward to receiving your online application (please note that you have to compress your application into two attachments). 

Come as you are! We search for amazing people of diverse backgrounds, experiences, abilities, and perspectives. Open Systems welcomes and encourages diversity in the workplace regardless of race, gender, religion, age, sexual orientation, disability, or veteran status. 

Direct applications only will be considered. 

About Open Systems

Backed by the Service Experience Promise, Open Systems simply and cost-effectively connects and secures hybrid environments and thus ensures your organization can meet business objectives. Open Systems uniquely focuses on a superior user experience when helping organizations reduce risk, improve efficiency, and accelerate innovation. The Open Systems SASE Experience delivers on the promise of ZTNA with a comprehensive, unified and easy-to-implement and use SASE platform that combines SD-WAN and Security Service Edge delivered as a Service. We provide 24x7 operational management and engineering support from assigned engineering teams and ensure affordable and predictable costs.

Discover more at www.open-systems.com.