CRM Solutions Development Consultant

Summary  

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

As a D365 Customer Engagement (CE) Developer, you’ll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade’s projects. You’ll solve problems using CRM solutions as you liaise between Avanade clients and project teams made up of Project Managers, Functional Consultants, Back-End and Front-End (UX) Architects, and other CE professionals. This role provides the opportunity to work for Microsoft’s #1 partner with an unrivalled focus on personal development and training in both technology and softer consulting skills.

Key Responsibilities

• Consult and advise our clients and internal stakeholders on uses of technology to solve business problems 
• Perform application development, complex code development, application testing, and component design
• Write technical specifications and collaborate with the functional team to ensure requirements are understood and aligned with the business needs
• Prototype, configure, and test respective business processes 
• Enable the design of conceptual architecture and technical solutions
• Use key performance indicators (KPIs) to measure and test the quality of projects
• Improve your clients’ business by identifying potential challenges and supporting continuous improvement through their CRM system
• Ensure that the Avanade guidelines for development and performance are fulfilled during the overall process of the project
• Utilize Avanade assets for making development process faster and more efficient
• Collaborate with stakeholders to identify opportunities for AI-driven automation and implement Copilot Studio features for improved customer engagement.

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Skills and experiences

• At least one full-cycle implementation of Microsoft Dynamics 365 CE or Dynamics CRM
• Experience analyzing, designing, developing, customizing & configuring, implementing and maintaining Microsoft Dynamics CRM and Power Platform application code for Sales and Customer Service functionality
• Used Software-as-a Service (SaaS) environments, Microsoft SQL Server, HTML, Javascript, Microsoft ASP, Microsoft .NET, and Azure DevOps
• Integrate and customize workflows using Copilot Studio to build conversational AI experiences and automate business processes.
• Client management skills and the ability to work with customers to develop and manage an action plan 
• Collaborated with global teams on CE technology implementation and maintenance projects
• Strong consulting skills and client-facing experience with an implementation partner and/or end user 
• Bachelor’s degree, or its foreign equivalent, in Computer Science, Computer Engineering, Management Information Systems, or equivalent relevant work experience.

Characteristics that can spell success for this role

• Analytical, curious, agile
• Team player and good communicator
• Problem-solver, patient, quality-driven
• Self-motivating
• Innovative mindset

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