Customer Engagement Manager

Must be fluent in Swedish

We are looking for people with an exceptional drive and a passion for helping customers succeed to be a key player on our journey in building the next generation software for B2B sales and marketing.

The opportunity

As the company is rapidly growing and scaling across international borders, Upsales is now looking for a top performer with a strong drive and creative goal-oriented mindset to be a key player in our Customer Success team. You will work closely with the Customer Success and leadership team to reach our ambitious growth targets. You need to be an excellent communicator, you are tech-savvy, and have excellent business acumen. We believe in the value of helping our customers understand and use their sales and marketing tools. That's why we have always offered support, customer success, and training for free. Customer Engagement at Upsales means investing in our customers' success, which allows them to grow and thus grow with us.

As a Customer Engagement Manager, you will:

• Meet our customers to solve their product related issues and get their product usage up

• Actively work towards reducing customer churn

• Work strategically with our customers in order for them to reach their sales and marketing goals

• Be data-driven and work systematically to improve our Customer Engagement effectiveness

• Bring an entrepreneurial problem-solving mindset

You have

• An exceptionally driven personality

• Experience in customer engagement/customer success/project management

• Excellent communication skills in English and Swedish

• Academic degree in tech/business management/economy

• Excellent pedagogical skills

• Great team player skills