Customer Service Dispatcher

About Zoom Drain New England

Zoom Drain - New England is a fast growing, progressive, customer service oriented company. We are best known for our fast service times and our focused customer solutions. We have first class facilities, a great work environment and we offer continuous training to help our employees advance their careers.  We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction.

As a dispatcher at Zoom Drain, it’s all about logistics.  This position is an integral part of operations, with a target goal of routing the right technician to the right call, at the right time.  You will construct the day’s schedule, figuring out the perfect balance between the expectations of both Zoom Drain customers and technicians and building trust through communication.

Why Join Us?

• Positive Team Atmosphere
• Comprehensive Benefits Package
• Paid Time Off / Holidays
• Retirement Plan
• Company Gatherings

Customer Service / Dispatcher Qualifications

• Strong phone contact handling skills and active listening
• Familiarity with dispatch practices
• Customer orientation and ability to adapt/respond to different types of customers
• Excellent communication skills
• Ability to work remotely during off hours for on call phone coverage
• Ability to multi-task, prioritize, and manage time effectively
• Pass drug screening and background check
• Experience with service dispatch software preferred

*Each location is independently owned and operated

Zoom Drain is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.