Customer Success Manager (Nordics and DACH)

At Proposales, we're changing the way hotels create and send business proposals. We're on an ambitious journey disrupting the status-quo with a product that fundamentally changes the daily workflow for our customers, and earning their trust is essential for Proposales long-term success.

We are looking for a customer-centric Customer Success Manager who loves to create "ah-hah!" moments to join our growing Customer Success team. You'll play a pivotal role in helping customers to achieve their desired outcome with Proposales as easily and smoothly as possible.

Joining a company early is exciting; not only will you play a critical role in developing and defining the customer success playbook. You'll also receive a competitive package, including salary, personal development budget, wellbeing grant, and above all, huge potential to rapidly grow your professional career by learning on the fly.

Your mission:

• You'll take co-ownership over a portfolio of customers, acting as an expert point of contact for all things product
• You'll work this portfolio of customers - using technology alongside face-to-face meetings, to deliver the best possible experience to our most important customers
• You’ll help build and execute a digital-led customer success strategy based on high-quality relationships, efficiency, data-driven discussions, innovation and business acumen.

A bit about the role:

• Organize and coordinate onboarding for new clients
• Co-ownership over a portfolio of customers together with the Sales Manager
• Monitor overall customer experience and customer health metrics
• Generate expansion and upsell revenue within the customer portfolio of properties. Cross-selling, up-selling and churn management,
• Maintain broad and in-depth knowledge of the product, product features and upcoming product developments. Assist with testing and collecting feedback so our Product team can continue building the platform.
• Help build the Customer Success playbooks and engagement strategies.
• Support our Marketing team to build customer testimonials, nurture product ambassadors, and engage in the Proposales community.

About You:

• You have a passion for customer happiness and an upbeat, engaging personality. You thrive on creating solutions to complex challenges
• You are tech-savvy and pick up new software fast.
• You are a great communicator. You enjoy chatting with customers, work well in teams and across functions
• You like innovation and organisation. You look for ways to improve processes and to work smarter, not harder. If there's a function or a way to reduce redundant work, you're on it
• Working proficiency and communication skills in both verbal and written English, Swedish and German
• Previous experience from SaaS and startup companies