Customer Success Manager North America

Are you passionate about sports and technology? We are seeking a dedicated and knowledgeable individual to join our dynamic team as a Customer Success Manager. In this role, you will play a crucial part in ensuring that our valued customers have a seamless onboarding experience, receive ongoing support, and maximize their use of our innovative sports management platform. If you have a strong understanding of sports operations, management softwares, exceptional customer service skills, and a desire to make a significant impact in the sports technology industry, we want to meet you!

About Us:

360Player is a rapidly expanding global sports technology company based in Stockholm, Sweden. Our all-in-one platform revolutionizes sports organizations by streamlining operational and administrative tasks. From top brands in multiple sports to local grassroots organizations, we partner with diverse clients worldwide. Our platform offers comprehensive solutions, including payment management, website development, scheduling, individual athlete development, video analysis, and more. As a Customer Success Manager at 360Player, you will be a vital member of our team, supporting our customers and ensuring their success.

Your Role:

As a Customer Success Manager, you will be responsible for guiding new customers through the onboarding process, providing them with best practices, and addressing any questions or concerns they may have. You will be their go-to resource for all aspects of our platform, ensuring they understand its functionalities and how to optimize their sports management operations. With your expertise, you will deliver exceptional customer support, build strong relationships, and act as a trusted advisor to our clients. Additionally, you will collaborate closely with our internal teams to relay customer feedback and contribute to the ongoing improvement of our product.

In this role you will be working remote within the US.

Desired Qualifications:

· Exceptional customer service and communication skills, with the ability to empathize and provide clear guidance

· Strong technical aptitude and ability to quickly learn and navigate software platforms (experience with CRM software or other management systems is a bonus)

· Detail-oriented with excellent problem-solving skills to address customer inquiries effectively

· Passion for sports and technology, with a drive to stay up-to-date with industry trends and advancements

· Proactive, self-motivated, and able to work both independently and collaboratively in a fast-paced environment

· Fluent in English, both spoken and written (please add any other languages you speak in your application).

The Benefits:

At 360Player, we value our employees and foster a collaborative and supportive work environment. As a Customer Success Manager, you will have the opportunity to work closely with a passionate team dedicated to shaping the future of sports technology. We offer a competitive compensation package and provide ongoing training and professional development opportunities to help you expand your skills and advance your career within the company.

How to Apply:

If you are ready to take on an exciting role as a Customer Success Manager at360Player, please submit your resume and a cover letter outlining your relevant experience and passion for sports technology to [email protected]. We look forward to hearing from you and discussing how you can contribute to our mission!