Customer Success Specialist

Are you experienced in ecommerce, analytics, or consulting, and excited by the idea of working closely with top tier brands to help them grow through smarter use of their data? At Dema, we help commerce businesses, from online-first D2C brands to omnichannel retailers, unlock insights in their data and turn them into better commercial outcomes.

We are looking for a new team member to join our Customer Success team, focused on onboarding, supporting, and enabling our customers throughout their journey with Dema. This isn’t a sales or support role, it’s about being a trusted partner, helping customers understand their numbers, spot opportunities, and feel confident using our platform.

You will collaborate closely with the rest of the CS team as well as product and engineering. If you’ve worked in e-commerce, analytics, management consulting, or a commercial team, and enjoy translating data into action, this role is for you.

What you'll be doing:

• Support the onboarding and implementation process for new commerce customers


• Help users interpret data across revenue, inventory, marketing, and margins


• Act as a strategic sounding board, someone they can turn to for insights and ideas


• Monitor customer usage, engagement, and success metrics, and take proactive action where needed


• Help create best practice materials and workflows to support scalable customer growth


• Share feedback with product and tech teams to continuously improve the platform
  

Qualifications and experience:

• 4+ years of experience in ecommerce, retail, analytics, consulting, or SaaS


• A commercial mindset, you understand what drives growth, profit, and performance


• Experience working with data and business tools


• Comfortable translating data into plain language and actionable recommendations


• Collaborative and communicative, you enjoy working with both customers and colleagues


• Fluent in Swedish and English, and based in Sweden

What’s in it for you:

• Work at the intersection of commerce, data, and technology


• Be part of an ambitious and impact-driven CS team


• Help shape how leading brands think about data and decision-making


• Flat structure, high trust, and lots of autonomy


• Competitive compensation and benefits
  

This is a full-time position with a preferred start date during Q3/Q4, 2025, based in our office at Birger Jarlsgatan 7, Stockholm.