Customer Support Agent · Ludvika

Who we are ️
Welcome to Findity, the tech provider fueling Europe’s leading edge in expense management solutions! We empower over 55,000 corporate entities and more than 300,000 employees to conquer their financial challenges with ease. Join us in revolutionising how businesses thrive in the digital age!

What we do
At Findity, we constantly strive to eliminate expense management for every individual and business so they can focus on what matters. Expense management is for many a must and not a want, that is why we partner with the leading software and financial institutes to eliminate the pain of dealing with expenses.

The role
As a Customer Support Agent, you will serve our partners and customers with settings in the product, helping them set up their expense solution so it will work perfectly and in sync with their payroll or bookkeeping system. Our product is dynamic and comes in many different brandings, therefore the questions that you will receive as a Support Agent will vary a lot.

In this role, you will be joining forces with a fantastic team of five and collaborate with both external partners but also internal stakeholders.

This role will be located in Ludvika, Sweden. Your responsibilities????

• Communicate clearly and effectively with customers through telephone / e-mail / chat / website

• Provide 1st class customer service to help our customers and offer additional support

• Understand the products and services to help find the best solutions for the customer

• Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades

• Create and implement new processes to improve efficiency and customer satisfaction while reducing costs

• Maintain and write new articles for our customer knowledge base

Qualifications

• At Least 2 years of experience in customer service and contact role

• High school education and eagerness to learn

• Strong communication skills in both Swedish and English

• Ability to remain calm and professional in all circumstances

• Ability to quickly recognize problems, form solutions and execute solutions/procedures

• Good computer skills and a technical interest

Big Bonus if you have:

• Previous experience in accounting

• Experience in writing articles for customer facing FAQs /Knowledge bases

• Basic knowledge of how API works

Apply Now!

Excited about embarking on your new career journey? Fantastic! Send us your application in English as soon as possible!