Desktop Support Technician L2 SE

• Client in 190+ countries
  


• 6000+ Engineers
  


• 200+ Enterprise Clients
  

Requirements

What You Will Do:

• Deliver end-user desktop and deskside support: Provide first and second-level technical support by diagnosing and resolving hardware, software, operating system, network connectivity, printer, and application issues. Perform break/fix activities, IMACs (Install, Move, Add, Change, Delete), preventive maintenance, and ensure all incidents are documented and resolved within SLA.
  


• Support workplace devices and enterprise applications: Install, configure, upgrade, and troubleshoot Windows desktops/laptops, Microsoft Office, Cisco Jabber, authorized business applications, printers, mobile devices (iOS/Android), and basic macOS systems. Provision and configure user devices, manage application support using Knowledge Base (KB) and Standard Operating Procedures (SOPs), and assist with Active Directory user administration.
  


• Manage tickets and collaborate with IT teams: Log, update, and resolve incidents through the ITSM ticketing system, communicate status to end users, coordinate with third-party vendors for complex issues, and provide Hands & Eyes support for Network, Server, Telecom, Audio/Visual, Data Center, and Conference Room teams. Mentor Band 1 technicians and assist Band 3 engineers when required.
  

Benefits

• Be part of a growing global team that values innovation and collaboration.
  


• Work with cutting-edge technologies and projects.
  


• Career growth paths in IT support, network engineering, and beyond.