Facilities Assistant

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Summary

The Facilities Assistant/Receptionist is responsible for delivering exceptional client and guest experiences, ensuring that all customers and visitors are assisted in a warm, professional, and friendly manner. This role combines the core duties of a receptionist with key responsibilities of a facility coordinator, supporting seamless operations and a hospitality-focused workplace environment.

Key Responsibilities

• Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations

• Engage visitors, employees, and callers to ensure they feel warmly welcomed and assisted in a timely manner

• Act as a central point of contact, providing information and wayfinding for the campus, services, and activities

• Visibly engaged and well known in the workplace, regularly walking the site to assist customers and guests with their needs

• Effectively pair services to guests’ needs and act as a resident expert with contacts in local cuisine, hotels, and knowledge about special attractions and upcoming events

• Build connections and network throughout the hospitality industry

• Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions

• Familiar with all services within the facility and work with facilities management to facilitate a hospitality approach across services

• Work across teams to proactively communicate and prepare for meetings and events, anticipate and address concerns, and ensure operations without incident

• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills

• Assist with support for meetings, reception, and personal support

• Implement and monitor standards of service to meet and exceed expectations

• Actively monitor and maintain the front desk, lobby, and surroundings to ensure an environment that is safe, clean, organized, and reflects brand standards

• Execute the badging process for employees, visitors, and third-party providers (optional)

• Create work orders for custodial, maintenance, safety, and security concerns through the appropriate channels/systems

• Identify potential risks and escalate, as appropriate, to ensure no privacy breach, security incident, or disruption to operations

• Perform ad hoc assignments and administrative support for seamless and timely delivery of services

• Partner with facility services and management teams to maintain a safe, comfortable environment while proactively coordinating meetings, events, and daily operations to ensure seamless execution

Qualifications

• People person: passionate about creating experiences that go beyond the expected

• Flexibility and positive attitude in managing shifting daily priorities

• Excellent communicator: ability to communicate professionally through spoken and written word; fluency in English required

• Ability to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy

• Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)

• Working knowledge in a range of information technology tools and platforms

• Ability to perform minimal physical activity such as carrying small packages

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.