Head of Digital & IT Commercial Care

Bergman Clinics has grown over 35 years to become the largest network of specialized clinics for elective medical care in the Netherlands.

Bergman Clinics Commercial Care Division is a leading European provider of out-of-pocket healthcare services in refractive surgery and aesthetics, with a wide geographical coverage in Scandinavia, and the Netherlands. With 80 clinics, 500+ employees, and over 100 doctors, we perform more than 70,000 treatments annually across premium brands such as Memira, Nordiska Kliniken, and Bergman Clinics Aesthetics.

The vision is to set the industry standard in commercial care by delivering great results through superior quality and the best customer experience.

All employees at Bergman Clinics Commercial Care have a responsibility to follow our North Star – Helping people to lead better lives. We deliver the best possible value of care for every patient within our specialty focus and are the best place to work for those who share our passion to create a sustainable health system.

About the role

As Head of Digital & IT, you will be responsible for shaping and leading the digital ecosystem for Commercial Care. The role brings together product ownership, IT support, marketing technology, and digital infrastructure to support both clinic operations and commercial performance.

You will ensure that digital tools and systems are secure, scalable, and designed with users in mind. By aligning digital capabilities with business needs, you enable effective marketing execution, efficient workflows, and superior patient journeys across markets. In this role you will manage a small team and report to the Commercial Excellence Product Director.

In this role, you will

• Lead the overall digital product vision and roadmap, covering IT support, system operations, product development, and marketing automation

• Build and develop a multidisciplinary team, including Product Owners, martech specialists, and IT support

• Oversee IT support operations, ensuring stable systems, timely issue resolution, and good service for clinics and central teams

• Define and evolve the digital architecture and integration strategy to support scalability and interoperability

• Take responsibility for cyber security, risk, and compliance in line with healthcare regulations and internal standards

• Develop and manage the martech ecosystem (CRM, marketing automation, analytics), supporting acquisition, conversion, and retention

• Establish structured prioritisation and capacity planning in collaboration with stakeholders

• Manage vendors, partnerships, and licensing for digital platforms and services

• Own budget and financial governance for Digital & IT, including investment decisions and cost control

• Drive continuous improvement across digital products, IT processes, and marketing technologies

• Work closely with clinic teams and business leaders to ensure solutions meet operational needs and create measurable value

• Ensure that digital and IT foundations support safe medical operations and business continuity

About you

We believe you bring a combination of strategic perspective and hands-on experience within digital and IT in order to enable commercial growth. You are comfortable navigating complexity and building structures that support both day-to-day operations and long-term development. You are also a strong leader who empowers and enables teams and individuals to perform at their best, fostering a culture of ownership, collaboration, and continuous improvement.

You likely have

• Several years of experience in digital leadership, product management, IT operations, or martech, ideally in a multi-site or international setting

• Experience leading digital product development, system implementation, and business transformation initiatives

• Knowledge of IT support operations, including service management, incident handling, and vendor coordination

• Experience working with digital ecosystems, including CRM, marketing automation, and analytics tools

• Understanding of how to align business needs with scalable digital solutions

• Experience working with security, risk, and compliance, preferably in a regulated environment

• Experience with budgeting, financial follow-up, and prioritisation of digital investments

• Experience working in a matrix organisation is a plus

• Experience from healthcare or clinical environments is beneficial but not required

As a leader, you

• Build trust and create clarity in your teams

• Encourage collaboration across functions and levels

• Communicate in a clear and inclusive way

• Take a structured approach to complex challenges

• Support others’ development and create conditions for teams to perform

• Are comfortable driving change and following through on initiatives

You are fluent in Swedish and English and able to work from the office in Stockholm.

In this recruitment process, we are working with Safemind. Stina Gårdman, Konsult, Head of Tech, 0707 509 160, [email protected].