Head of Expert Services

About Parkster

At Parkster, we want to be the best at what we do. We build smart and user-friendly software, offer fantastic customer service, and strive to be a truly great employer. 

Our success is based on our sense of responsibility, curiosity, and the will to constantly evolve. From our offices in Lund and Munich, we operate across Sweden, Germany, and Austria. Together with municipalities, property owners, and private actors, Parkster creates parking solutions that are smooth and sustainable for the future.

About Expert Services

Expert Services is the heart of Parkster's delivery and a crucial factor for our strong customer relationships. The teams in Lund and Munich bring deep expertise in implementing, deploying, and evolving technical solutions—from initial setup to final delivery.

Our team of specialists

• Guides customers to the right solutions

• Ensures a delivery is characterized by highest quality and clarity

• Drives business dialogues and plays an active role in the presale phase

• Collaborates closely with sales, product and development to create seamless
  user experiences

About the role as Head of Expert Services

As Head of Expert Services, you step into a key role for our continued growth journey. Your mission is to lead and develop the organization with a focus on delivery quality and strong business acumen in every customer relationship. 

We are looking for someone who thrives in a dynamic growth environment where you are expected to switch effortlessly between strategic decisions and operational implementation. You are driven by change and have the ability to create structure. You believe in a culture where employees take responsibility, dare to challenge, and always strive to deliver that little extra. 

We see ourselves as challengers. We compete not just with what we do, but how we do it. Your task will be to solidify our position as proactive, solution-oriented, and reliable experts.

Main tasks for you:

• Set strategic direction and goals with KPI:s for the department and be responsible for follow-up.

• Develop our methods and delivery models to ensure the highest quality in every step.

• Coach individuals and teams through clear expectations and a high level of trust.

• Collaborate closely with sales and customers to drive growth and build strong business relationships.

• Act as a link between product and development to create the best possible customer solutions.

• Responsible for recruiting and shaping stars for the team.

• Represent Parkster in strategic customer meetings and industry events.

• Budget responsibility.

About you

You are a secure, driven, and positive leader who understands the power of change and the charm of a growth company. You have experience in leading consulting- or delivery organizations towards a proactive and customer-focused way of working, and for you, business acumen is a natural part of every professional role.

We believe you recognize yourself in the following:

• You are motivated by a high pace and see change as a catalyst for development.

• You lead through trust and know that teams with high drive deliver with pride.

• You live by the motto "under-promise and over-deliver" – quality is never negotiable.

• You are a master at creating clarity about where we are going, why, and how we get there.

Your experience

The right personality and attitude always matter most, but we would like you to have:

• At least 3–5 years of experience in leading consulting or delivery organizations (preferably within SaaS/software).

• A pronounced business sense and a genuine enjoyment of doing business.

• A great interest in technology.

• The ability to quickly build trust and thrive in an environment where knowledge is shared.

• Fluent skills in Swedish and English. German is considered a great plus.

What do we offer?

We are a group of colleagues driven by building software that makes a difference – and we do it with joy and humanity. Today, we are nearly 100 employees with an even distribution between women and men who laugh, succeed, and learn together.

As an international growth company, we offer a high pace where you get the opportunity to grow. Here you will be a key player in a forward-leaning organization with short decision paths and a non-prestigious culture.

Parkster offers good conditions, including pension, wellness allowance, private health insurance, and not least a workplace where you have real fun at work.

Practical information

The role is based at our head office in central Lund and you report to the COO. Expert Services is part of Operations and you will be a member of the Operations management team. Business travel is included in the role.