Infrastructure Manager - North EMEA

About the role

We are looking for an experienced Infrastructure Manager to lead IT infrastructure services across the North EMEA region. This role blends technical expertise with leadership, ensuring operational excellence while meeting compliance, security, and standardization objectives.

You will be responsible for delivering reliable and efficient infrastructure services, including server, network, and LAN environments, while managing a local team and acting as a trusted advisor within the business. The position involves maintaining service availability and capacity, collaborating with IT business partners to meet expectations, and managing risks and costs effectively.
 

As a subject matter expert, you will apply ITIL principles to support incident and problem management, oversee the controlled transition of new services into operations, and ensure processes align with governance frameworks. You will also coordinate infrastructure projects from design through delivery and transition, balancing business-as-usual activities with change initiatives.
 

Leadership is key to this role. You will guide and develop your team, foster talent, and influence decisions both locally and centrally. Using data and dashboards, you will monitor service quality and drive continuous improvement across the region.

As a member of the regional IT leadership team you will deliver services supporting our business (offices and production sites) across several countries, whilst working as part of a broader community of infrastructure managers across the rest of EMEA. As a team we are increasing the stability, reliability and security of our platforms by leveraging increasing standardisation of technologies and operating models. Joining the team now provides an excellent opportunity to be part of and learn from a transformation.

About You
We are seeking a candidate with at least five years of experience in a similar role, including leadership responsibilities. A strong technical background in server, network, and LAN environments is essential, along with familiarity with ITIL and service management principles. Excellent communication, decision-making, and problem-solving skills are required, as well as proven ability to manage and develop teams.
 

You should demonstrate analytical thinking and problem-solving skills, a strong orientation toward business results, and the ability to communicate complex technical issues clearly. Creativity, decisiveness, influence, and learning agility are important, as is organizational awareness and the ability to prioritize effectively. Strong relationship management and teamwork capabilities are also essential.

Fair recruitment in DS Smith  

Don’t meet every single requirement? At DS Smith, we are proud to recruit across a wide range of candidates. We are thriving for being a diverse workplace where everyone can realize their potential. We see equality and diversity as a strength. Thus, we hope that you will apply for the position even if you do not necessarily meet all the requirements.  

About us
DS Smith consists of approximately 35 000 employees worldwide. Our offering consists of developing corrugated packaging solutions, both customized and standard sizes. In addition, we provide a range of complementary packaging, e.g. void-fill materials, edge protection and sealing, in order to provide customized and climate-smart solutions as needed.

DS Smith focuses on realizing the potential of our employees every day, and you will have nearly endless opportunities for independent prioritization of your daily work in a good work environment with colleagues of all ages and nationalities. Like all DS Smith colleagues, we are proud of the opportunity to make a sustainable difference in a market-leading company.

Read more at https://www.dssmith.com

Further information

This is a permanent position based at either of our production sites, preferably in Sweden (Värnamo, Mariestad, Norrköping), with occasional travels to other North EMEA sites.
 

Contact our recruitment team at [email protected] for questions regarding the process and your application. Please note that we do not accept applications via email. We use digital screening questions and work psychological tests as selection tools for fair and unbiased recruitment.

Start date according to agreement.
 

Please apply with your CV in English.
 

Warmly welcome with your application!

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