IT Operations Manager

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Job ID: 24379 

Would you like to work with the Common Data Warehouse (CDW) Tech Application Management Team as an IT Service Manager? We are now looking for a IT Service Manager to operate, monitor, optimize and automate our application.

At Nordea, we know our customers’ needs are changing – and we’re deeply committed to meeting them with the financial solutions of tomorrow. We’re creating an agile environment where we’re harnessing the power of technology – one where you can make an impact. So bring your skills, ideas and unique background. With us, you’ll find plenty of opportunities to grow and make your mark on something bigger. About this opportunity As the IT Service Manager for CDW Tech Application Management, you’ll play a valuable role in ensuring the stable operations of the CDW application . You will also provide the direction to the team and has a deep technical understanding of how operate, optimize and automate the application (based on Snowflake & DataStage Platform).

You will collaborate with cross-functional teams to operate, monitor, deploy, automate, and scale our applications and systems effectively. You will help us support our users, developers and our BizDevOps journey, to ensure we are geared towards high quality and low cycle-time and that our customers are our first priority.

What you’ll be doing:

• Leading the Operations (Incident, Problem & Change Management) execution
• Actively leading our DVM Operational calls and act as SPOC for Operations
• Extensive Stakeholder Management
• Managing the external vendor while also being a technical mentor, coach and perform competence development and knowledge sharing within your capability
• Operate and monitor system performance and troubleshoot issues to ensure high availability and reliability
• Work closely with ART/development teams to integrate BizDevOps best practices into the software development lifecycle and to enhance collaboration, automation, and efficiency across the organization
• Working closely with development teams to help support our Nordea BizDevOps ambitions with architects and hardware/infrastructure engineers within Nordea
• Working across cultures enabling an international footprint

You'll join a cross-functional agile team of talented and very technically-skilled people, working with modern technologies and tools – and prioritising learning culture and having fun in our daily work. This role is based in Helsinki, Stockholm or Warsaw/Gdansk office. This is a permanent full-time role and we follow hybrid model of working. Ideally you could start already before end of Summer. Who you are Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us. To succeed in this role, we believe that you:

• 2+ years of hands knowledge of Snowflake & Datastage
• Have good communication skills and are able to explain complex concepts in a clear and understandable way, and enjoys interacting with other people
• Are goal-oriented and takes responsibility for and focus on the big picture
• Are a quick learner that is interested in expanding your knowledge in the Data Warehousing domain
• Ability to build relationships across Business, Technology and Architecture

Your experience and background: 

• A degree in the fields of Engineering, Computer Science or Information Systems
• 3+ years of devops experience in the Data Warehousing Domain
• In-depth knowledge about the banking domain
• Self-driven with ability to work independently and under own initiative once the initial guidance is given
• Analytical skills and ability to deal with complex and demanding issues
• Experience of stakeholder's engagement management

Additional background and/or skillset, that are useful in this role:

• Experience in Mainframe Technologies like COBOL, JCL would be an added advantage

If this sounds like you, get in touch!

Next steps Submit your application no later than 07/07/2024 . At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.

Only for candidates in Sweden - For union information, please contact Finansförbundet at [email protected] or SACO at [email protected]

Only for candidates in Poland -  Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at:

We reserve the right to reply only to selected applications.