- Troubleshoot and resolve technical issues or questions reported by our users. - Serve as the point of contact for technical staff using our Yocto-based distribution, leading efforts to resolve issues. - Collaborate with team members to ensure speedy resolution of issues. - Contribute to improvements in our deliveries based on feedback and support cases. - Provide relevant data to track and enhance the team's support performance. - Contribute relevant improvements upstream to the Yocto community. - M.S. Degree in Computer Science or Computer Engineering, or equivalent experience. - Solution-oriented mindset with a focus on delivering exceptional service. - Solid experience with Linux, both as a user and developer. - Experience working with Yocto and supporting complex technical products. - Proficiency with tracking systems such as Bugzilla and Jira. - Familiarity with open-source community norms and behaviors. - Strong communication skills in written and spoken English. Location: Stockholm (Kista), with flexibility for other cities in Sweden.
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