Loan Officer Assistant

Our team is redefining the industry – and creating a culture of excellence.

Founded in 2011, Atlantic Coast Mortgage embodies a people-first culture rooted in commitment, character, and innovation. What began as a small team has grown into a thriving organization where our people remain the driving force behind our mission to redefine the mortgage industry. We believe individuals do their best work in an environment designed for success—and we’re proud to be recognized by The Washington Post as a Top Workplace. As we continue to grow, we’re not just hiring employees—we’re looking for driven, energetic, and creative problem-solvers. If that sounds like you, and you're ready to build your career with a company committed to making meaningful change in our industry, we’d love to connect.

Summary: A Loan Officer Assistant works alongside designated Loan officers in a productive environment. This position involves supporting a team in the loan origination process as well as performing daily administrative tasks. Tasks are completed with a deadline and with proficiency.

This position requires registration with the national Mortgage Licensing System and Registry (NMLS), as created under the federal S.A.F.E. Act.

Residential Mortgage Licensing is a pre or post-employment requirement for the position. ACM will sponsor the education and exam fees of any non-licensed LOA. The candidate must complete the pre-education and pass both the National and State exams with three attempts as condition of continued employment.

Essential Functions:

• Perform specific tasks assigned by loan officer
• Ensure files move through processing and closing in a timely manner
• Establish appointments with clients
• Meet with clients to complete necessary documents
• Promptly respond to client’s questions and concerns
• Follow up with clients at all times, keeping them informed of the loan process
• Accurately obtain & review applicant’s credit history
• Systematically store and maintain client data and files
• Properly prepare files for submission to processing
• Daily illustration of excellent customer service skills with clients and applicants to ensure client retention
• Efficiently perform a variety of research duties in support of the branch
• Stay acquainted with assigned Loan Officer’s daily schedule

Required Experience: 2+ years of mortgage experience in sales/processing/LOA/underwriting. Experience with VA/Conventional/FHA loan types.

Desired Skills/Abilities/Qualifications:

• Excellent written and verbal communication skills
• Proficient in Microsoft Office and capability to utilize office equipment
• Proficient organization skills; willing to respond to emails within 1 hour max
• Excellent time management skills; ability to prioritize
• Ability to learn quickly and effectively
• Excellent listening skills
• General knowledge of loan products and process
• Rapid decision-making abilities
• Aptitude to work in a fast-paced, daily environment
• Must have the ability to work nights, weekends, and holidays as needed