Managed Services Engineer

About Us

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

With presence in more than 50 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year.

Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 3,000 employees across 55 different countries.

Role Overview

As a Managed Services Engineer, you will be working in a DevOps team responsible for delivering the Sentinel solution & services. The position requires the right blend of technical depth, experience, leadership and process awareness to handle the day-to-day responsibilities.

The Sentinel Solution is based on an A2P traffic emulator and analyzer running on a wide number of Mobile Network Operators. The server part is Java based running in AWS and the network probes are running on Android OS.

The DevOps Team consists of Developers and Operations Engineers and Administrators handling development, operations & maintenance of the end-to-end solution.

Responsibilities

• Daily Operation & Maintenance of the Solution. (Including writing and updating scripts and configuring hardware)
• Contribute to the CI/CD pipeline.
• Ensure high availability and service of the service.
• Ability to engage with internal and external stakeholders to ensure great delivieries and address and solve issues.
• Provide feedback for process improvements.

Normal working hours are weekdays, but the role includes that you are available outside normal office hours in case of major emergencies on systems where your expertise are required.

To excel in the role, it is important that the candidates have a business mind and see the benefits of business for both the company and its customers.

Requirements

• Strong analytical skills.
• Demonstrated ability from technical roles within the Telecom / IT industry.
• Scripting capabilities.
• Fluency in written and spoken English.
• Takes initiative and makes carefully considered decisions.
• Technical- and solution oriented.
• Comfortable and experienced in multitasking.
• Well-organized.
• Comfortable and positive in a constantly evolving world.