Medical Receptionist

About IntraCare

IntraCare Health Center (DFW Healthcare MSO) proudly serves the greater Dallas-Ft. Worth and Phoenix, Arizona areas with a decade of excellence in value-based care and clinic operations. Our outstanding leadership and commitment to service have established us as a trusted partner for multiple healthcare organizations.

At IntraCare, we believe in more than just a job; we offer a vibrant workplace where culture and collaboration thrive. We are dedicated to fostering an inclusive environment that values diverse perspectives and promotes respectful dialogue. Our approach encourages innovation and healthy debate, as we seek to build a team of dedicated partners who contribute to our collective success. We are passionate about empowering our employees, helping them grow both personally and professionally. This unwavering focus on team culture and individual development is the cornerstone of our ongoing achievements.

Job Summary:

We are seeking a reliable, compassionate, and organized Medical Receptionist to join our healthcare team. As the first point of contact for patients, the ideal candidate will be professional, courteous, and dedicated to providing excellent customer service. This role involves front desk responsibilities, including scheduling, patient intake, handling medical records, and supporting clinical staff to ensure a smooth workflow.

Key Responsibilities:

• Greet and check in patients in a friendly and professional manner
• Schedule, confirm, and reschedule appointments
• Answer multi-line phones and respond to patient inquiries
• Verify insurance and collect co-pays or outstanding balances
• Maintain and update patient records and documentation
• Ensure the front desk and waiting area are clean, organized, and welcoming
• Communicate effectively with clinical and administrative staff
• Assist with administrative duties including faxing, scanning, and filing
• Follow HIPAA regulations to protect patient confidentiality
• Support back-office tasks as needed (depending on clinic needs)

Qualifications:

• High school diploma or equivalent required
• Previous experience in a medical office or healthcare setting preferred
• Strong communication and interpersonal skills
• Familiarity with EMR/EHR systems (e.g., Athenahealth, Epic, etc.)
• Ability to multitask and work in a fast-paced environment
• Basic understanding of medical terminology and insurance processes