Onboarding Manager - 12 months parental leave cover

Signicat is a pan-European digital identity company that makes it easy and safe for organizations to know who they are interacting with online. Using our proprietary technology, we help companies and public organizations securely verify the identities of people and businesses, authenticate users, and enable compliant electronic document signing, so their customers can access services and complete online processes with confidence.

What you'll be doing:

• Lead customers to successfully implement products they purchased

• Maintain high data quality with our CRM tools on onboarding projects and customers

• Follow up with customers

• Collaborate with other departments like Sales, Customer Success, Service Desk, Finance, and Product

• Help with upsell opportunities, documentation, and product improvements

• Participate in meetings with customers and prospects

• Make recommendations on onboarding processes
  

You are:

• 1-3+ years working experience

• Continuous learner - committed to ongoing learning and development to stay current with industry trends, Signicat’s products, and best practices.

• Customer-centric – passionate about delivering exceptional customer experiences and achieving customer success.

• Organized – able to work on multiple, different onboardings even during a high-demand
  

Ideally, you have: 

• Bachelor’s degree in business, engineering, IT, or another related field or relevant work experience

• Excellent communication in English both verbal and written

• Project management skills to finalize onboardings and follow up on customers' feedback

• We consider a plus if you speak - Dutch, German, Norwegian, Swedish, French, Danish, Finnish, or Spanish.
  
  

What we offer:

• Your tech, your way - choose the tech gear that aligns with your comfort and meets your preferences

• Work style (choose a hybrid or remote option based on the role flexibility)

• Work-life balance - enjoy an extra 5 paid days off annually, and we will celebrate your work anniversaries with additional days off to recognise and reward your milestones.

• Health & Wellness - we priorities your physical and mental well-being by providing designated packs and access to the Headspace app

• Continuous growth - quarterly development talks, a dedicated time during working hours each week for training and development, unlimited access to Udemy courses, defined career paths, and internal mentorship opportunities

• Customized onboarding - we will prepare an Onboarding Plan to ensure an easy and smooth beginning

• Give back to the community - option to use 16 hours of paid volunteer time each year to support a charity or cause you are passionate about

• Be part of an international team - the opportunity to work from any other Signicat office for 2 months per year and 3 weeks per year from any European country

• Empowering feedback culture - by using employee engagement tools, we ensure that every voice is heard, empowering us to grow together