Poker Operations Manager

Poker Operations Manager 

Do you have a passion for poker and a strong interest in tech and operations? And would you thrive in a dynamic and fast-paced environment where your contributions make a real impact? Cause we are looking for a Poker Operations Manager to join our team in Malmö (preferred) or Tallinn. 

You will serve as a key operational point of contact, working closely with our poker operations managers, affiliates, and technical teams. You will handle incident management, assess and report bugs, support onboarding processes, and contribute to continuous improvement efforts across our poker platform. We’re looking for someone who is highly solution-oriented, communicates well, and ideally has a solid background in or knowledge of poker. 
 

In this role you’ll:  

• Act as primary operational point of contact for poker-related matters


• Collaborate with customers and external stakeholders 


• Support onboarding of new partners and clients


• Assess, reproduce, and report bugs via ticketing systems


• Handle incident response and communication


• Follow up on incidents and support post-incident resolution


• Submit improvement tickets and assist in developing better processes


• Work with back-office systems including onboarding, maintenance, and releases


• Provide support in QA and testing processes

We think that you have:  

• Strong interest in tech and digital systems


• Background in or strong understanding of poker


• Excellent communication skills in English (spoken and written)


• Structured and solutions-focused approach

Bonus points for:  

• Experience with Python


• Familiarity with databases (e.g., SQL)


• Background in QA/testing


• Experience using Jira/Atlassian tools


• Knowledge of Periscope, Sisense, or other BI tools 

We Offer 

• Flexible working hours 


• Office location in Malmö (preferred) or Tallinn (optional)


• A modern, international work environment with flat hierarchies


• Great opportunities for career development in tech, business, or beyond


• Be part of a company that values innovation, ownership, and teamwork 

About Relax Gaming 
Back in 2010, we kicked off our journey with a simple mission - to create outstanding games for the modern iGaming world. Fast forward to today, and we've grown to be one of the leading suppliers in the game, boasting an aggregation arm like no other. Despite our exponential growth, we've succeeded in staying true to our core values throughout the years, these are to be: Driven, Adaptable, Supportive, and Respectful. We live and breathe this ethos across our offices across the globe, namely in Malta, Estonia, Serbia, Finland, Sweden, Gibraltar, and the Isle of Man.  Keen to find out more? Learn about us here. 
 
Why Relax Gaming? 
We believe in keeping things relaxed — that means an open culture, low hierarchy, and a team-first attitude. We innovate, we deliver, and we have fun while doing it. If you're ready to lead with impact and help shape the future of iGaming, we want to hear from you. 

Ready to take the next step in your career? Apply today and join Relax Gaming! We look forward to hearing from you.