Enterprise Networking Engineer (Spanish)

At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere. To date, Ubiquiti has shipped over 100 million devices worldwide, from ISP networking products to next generation of IT solutions. Our growth is made possible by the dedicated team of hundreds behind the scenes. From software developers and product managers to designers and strategists, Team UI is driven to achieve our common goal: Rethinking IT. At Ubiquiti, you’ll heighten your potential and broaden your horizons - all while shaping the future of connectivity.

Join forces with us on our mission to build a better IT industry. We are currently looking for an Enterprise Networking Engineer (Spanish) to provide support to new enterprise customers while working cross-functionally with QA, strategy, and engineering teams to drive product improvement.

Please note that applicants must live in Sweden and hold a valid work permit at the time of application to be considered for this role.

Responsibilites

• Provide technical support for Ubiquiti’s product lines via phone, web chat, and email
• Own incoming requests from beginning to resolution for premium customers
• Educate and provide recommendations for Ubiquiti’s products, features, and best practices
• Assisting customers with architectural design
• Troubleshoot and diagnose issues, including providing workarounds when required
• Identify areas of opportunity for improvement for user experience, working with development and product management teams
• Stay up-to-date on Ubiquiti products and related industry technologies
• Work cross-functionally with key stakeholders to provide feedback and drive product improvements

Requirements

• Experience with networking, including routing, switching, WiFi protocols, security, and VPNs, and an understanding of various networking protocols (TCP/IP, WireGuard, etc) and major operating systems (Linux) is preferred
• Knowledge of troubleshooting techniques and how to effectively communicate them to customers
• Ability to work in a fast-paced environment with changing priorities
• Expertise around factors that impact UX (e.g., how can we improve our products or services), and CX (e.g., how can we improve our support experience and customer interactions)
• Excellent written and verbal communication skills in English
• Fluent in Spanish (hard requirement)
• Knowledge of and enthusiasm for Ubiquiti products is a bonus

Ideal Education and Experience

• Three-year university degree, ideally with an Engineering or technical focus 
• At least 5 years of experience in a similar role
• A background in the networking industry, ideally with practical, hands-on experience
• A track record of using in-depth troubleshooting to understand and resolve customer issues

Benefits

• International work environment
• Competitive compensation package including wellness allowance, occupational pension, medical insurance, private health insurance, life insurance, and work-injury insurance
• Five weeks of holiday per year
• Flexible work hours and a hybrid work model
• Modern office space located in Epicenter (Hötorget)
• Access to all the latest Ubiquiti products and prototypes for home use and tests