Senior Business Expert - Checkout & Pay

WHAT YOU’LL DO​ 

As a Senior Business Expert within our Retail Tech team, you will play a key role in shaping the future of H&M Group’s in-store checkout and payment experience. This is a strategic and hands-on role where you’ll work across teams and markets to drive innovation, improve customer journeys, and support the transformation of our global Checkout solutions. 

• Drive the product strategy for checkout and payment solutions across H&M Group’s global retail operations. 

• Collaborate closely with product managers, business experts, and tech teams to define requirements, evaluate product performance, and implement improvements. 

• Be a vital part in our POS transformation by setting requirements and supporting our transformation initiatives. 

• Act as a key link between retail and our tech function, with the responsibility to capture and define technical requirements that align with business needs. 

WHO YOU’LL WORK WITH​ 

You’ll be part of a passionate and collaborative cross-functional team within the Retail Tech area of the Customer Development & Growth function. This team brings together expertise in product management, business analysis, design, and data to shape the future of our in-store checkout and payment experience. You’ll collaborate with colleagues across different regions and time zones, reflecting the global nature of both our organization and the solutions we build. 

WHO YOU ARE​ 

We are looking for people with…​ 

• A Bachelor’s degree in Business Administration, IT, Engineering, or a related field. 

• A background in business development or product development, ideally within the consumer retail industry. 

• Experience working with data-heavy, logical products and a strong interest in IT systems and customer experience. 

• Experience with change management and user training methodologies. 

• Familiarity with POS and payment solutions is a bonus 

And people who are…​ 

• Analytical, structured, and data-driven, with a genuine interest in improving retail experiences.​ 

• Proactive and self-driven, with the ability to manage multiple priorities and work independently. 

• Curious, open-minded, and eager to contribute to a collaborative and inclusive team culture.​ 

• Passionate about agile ways of working, with experience in Scrum and tools like Jira, and comfortable collaborating across global teams 

WHO WE ARE​ 

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​ 

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​ 

Commercial Development & Growth is a global function within the H&M brand and our mission is to set and deliver on the global customer experience strategy to strengthen our brand and enable profitable sales. Together we develop, expand and optimize all sales channels while securing conditions for efficient operations leveraged by tech and strong collaboration across the organization. Our function plays a key role in delivering on our brand plan through an elevated, inspirational, and relevant shopping experience that is centred around our product and provides competitive convenience for our customers.​ 

WHY YOU’LL LOVE WORKING HERE ​ 

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​ 

• ​All our employees are included in our H&M Incentive Program (HIP) 

• All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. 

• 30 days holiday   

• We offer a collective agreement which includes pension and life insurance   

• Wellness benefit 3000kr/year   

• Access to Benify Benefits Portal   

• Communities with activities  

JOIN US​ 

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.​ 

Take the next step in your career together with us. The journey starts here.​ 

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.​