Senior Customer Success Manager

Who are we?

At Newcode.ai, we’re transforming how organizations harness AI in the real world. As a part of our collaborative, high-growth team, you’ll have the rare opportunity to work side-by-side with visionary founders at the cutting edge of AI and innovation.

We foster a culture of trust, inclusivity, and excellence. If you thrive in dynamic settings, a high-paced work envrionment, and want to be immersed in the world of AI and startups, Newcode.ai is the place for you.

Role Overview

As a Senior Customer Success Manager at Newcode.ai, you’ll empower our partners and customers to fully leverage cutting-edge AI solutions that drive operational excellence. You’ll serve as a strategic partner, guiding customers from onboarding through adoption, expansion, and sustained value realization, while acting as an internal advocate for customer needs and AI-driven product development. 

Core Responsibilities 

1. Ownership of Customer Journey 
   - Onboard, continuously train and create success plans for customers 
2. Retention, Expansion, & Renewal 
   - Own renewals and expansion discussions, proactively identifying opportunities for growth within existing accounts 
3. Strategic Enablement & Adoption
   - Identify and implement use cases that align with customer goals 
   - Drive measurable adoption  
4. Customer Impact  
   - Advocate for customer needs and follow through on feedback  
   - Identify and create market opportunities  
5. Leader & Mentorship 
   - Build the team and meaning of customers success  
   - Shape a culture of accountability and excellence  

Experience & Qualifications 

• 5+ years in Customer Success, Account Management in LegalTech 

• A degree in law is a plus 

• Proven track record of driving retention, expansion, and satisfaction in enterprise accounts 

• Deep comfort working with legal, compliance, or highly technical clients; ability to quickly learn new domains if needed 

• Experience facilitating workshops, onboarding, project management, and strategic account planning for customers 

• Strong data-driven mindset: able to interpret usage analytics and outcome metrics to guide engagement and prioritization 

• High EQ and comfortable navigating C-level conversations and working with stakeholders across teams 

• Exceptional organizational, prioritization, and communication skills (written, verbal, interpersonal) with fluency in English. Conversational Norwegian or Swedish, as well as additional languages, is a plus. 

Who you are 

• Proactive person; you reach out, spot and go for opportunities 

• An itch to solve problems and a creative drive 
• Reliable and trustworthy  

• Co-creative; you excel in fast-paced environments and enjoy building anything from relationships to processes  

• Experience with AI/Legal Tech systems and tools and a genuine curiosity about new technologies and their potential impact  

• Growth mindset  

• Team player mentoring others and contributing to a culture of inclusion and excellence 

Why You’ll Love Working with Us

• Culture of excellence and trust: We reward initiative, respect, integrity, and teamwork.
• Work with talented peers in a collaborative, high-energy team
• Shape both product and culture as we grow
• Leadership and impact: Take ownership and drive outcomes from the start of your journey.
• Global, inclusive team: Collaborate across borders and backgrounds.

Ready to shape what’s next? Apply today and join us in building a smarter, more efficient world powered by AI.