Senior IT Support Engineer

Technical Requirements

Candidates should have strong hands-on knowledge in most of the following areas:

End-User Computing

• Windows desktop operating systems
  
• iOS and Android devices
  
• PC and laptop hardware
  
• Hardware troubleshooting
  
• Software installation and troubleshooting
  
• OS imaging and provisioning
  
• Enterprise endpoint management
  

Server & Infrastructure

• Excellent knowledge of Windows Server
  
• Good working knowledge of Linux
  
• OpenVMS knowledge is an advantage
  
• Server-room infrastructure
  
• Power and UPS systems
  
• Basic database environment knowledge
  
• Storage technologies
  

Microsoft Infrastructure

• Active Directory
  
• Organizational Units
  
• Group Policy
  
• Domain Controllers
  
• Azure
  
• SCCM
  
• WSUS
  
• MDT
  
• PowerShell
  

Networking

• LAN
  
• WLAN/Wi-Fi
  
• TCP/IP
  
• DNS
  
• DHCP
  
• Basic-to-advanced network troubleshooting
  

Security

• Antivirus deployment and management
  
• Endpoint security
  
• Patch management
  
• Vulnerability remediation
  
• Enterprise cybersecurity solutions
  
• Qualys or equivalent vulnerability-management tools
  

Monitoring

Experience supporting monitoring environments including:

• Monitoring alerts
  
• Monitoring items and triggers
  
• Alert configuration
  
• False-alert troubleshooting
  
• Proactive infrastructure monitoring
  

Experience with tools such as Zabbix or equivalent enterprise monitoring platforms is advantageous.

Factory / Shop-Floor Technology

Experience supporting industrial or manufacturing environments will be highly desirable, including:

• Shop-floor PCs
  
• PDAs
  
• Barcode scanners
  
• Factory printers
  
• Production-related client devices
  
• Factory servers
  
• Network infrastructure
  
• Storage
  
• Plant monitoring systems
  
• Factory applications and associated IT equipment
  

Service Management

Candidates should possess:

• Excellent understanding of ITIL processes.
  
• Strong incident-management and problem-resolution experience.
  
• Hands-on experience with enterprise incident-reporting or ITSM tools.
  
• Ability to manage escalations and coordinate technical resolution across multiple support teams.
  

ITIL certification is preferred/recommended.

Experience

Candidates should have:

• Minimum 4+ years of relevant enterprise IT support experience.
  
• Proven L3/Senior technical support experience.
  
• Experience supporting large enterprise environments.
  
• Previous experience within manufacturing, automotive, industrial or factory environments is highly desirable.
  
• Experience supporting multiple technologies and resolving complex technical incidents independently.
  

Soft Skills

The successful candidate must demonstrate:

• Excellent verbal and written communication skills.
  
• Strong analytical and problem-solving capability.
  
• Ability to independently resolve complex problems.
  
• Strong customer-service orientation.
  
• Ability to manage multiple assignments simultaneously.
  
• Ability to work under pressure and stringent timelines.
  
• Ability to work independently and as part of a global team.
  
• Critical-thinking capability.
  
• Ability to evaluate problems from different technical perspectives.
  
• Strong technical documentation skills.
  
• Ability to communicate complex technical information clearly.
  
• Proactive approach to identifying and implementing improvements.
  
• Leadership skills and ability to support junior engineers.
  
• Ability to work with ambiguity and progressively develop appropriate solutions.
  

Language Requirements

Sweden

• Fluent/professional Swedish (B2)
  
• Strong professional English
  

Working Hours & Availability

Depending on the assigned service function, engineers must be prepared for:

• Standard office-hours support.
  
• Flexible working hours.
  
• Shift rotation where applicable.
  
• On-call rotation where applicable.
  
• Weekend support when required.
  
• Planned maintenance, upgrade and rollout activities outside normal business hours when necessary.
  

Preferred Profile

We are particularly interested in engineers who combine strong end-user support experience with infrastructure and factory IT knowledge.

The ideal candidate should be capable of working as the senior technical escalation point onsite, independently troubleshooting issues while coordinating with remote resolver groups, infrastructure teams, application teams, network teams and cybersecurity specialists.