Senior Solution Architect

Devoteam, the #1 EMEA ServiceNow partner, empowers organisations to achieve breakthrough results with the Now Platform. With over 850 expert consultants across 18 countries, we drive business transformation by harnessing the power of ServiceNow's AI platform. Since 2009, we've delivered innovative digital workflows that optimise operational productivity, elevate employee experiences, and redefine customer engagement. Our holistic approach and deep expertise across the full ServiceNow platform ensure your success. As a ServiceNow Elite partner since 2019 and the proud recipient of the 2024 Partner of the Year award, Devoteam is your trusted guide to unlock the full potential of ServiceNow.

The Senior Solution Architect will be responsible for critical technical aspects of project and solution delivery, including:

• Provide expert consultation to clients on Service Strategy and Design, demonstrating the business value of Service Management solutions.
• Articulate and package our competencies within Service Strategy and Design services for both external clients and internal stakeholders.
• Contribute to the development of a premier Service Management practice and consultancy organization.
• Collaborate with sales to develop and execute a strategic go-to-market plan, leveraging our value-based competencies.
• Serve as an integral member of the implementation project team, addressing complex technical challenges across multiple projects simultaneously.
• Oversee the configuration and customization of SaaS solutions to meet client requirements.
• Produce high-quality, technically accurate client-facing and internal deliverables.
• Establish and maintain implementation best practices and service offerings based on project experiences and industry standards.
• Drive continuous improvement initiatives and provide strategic advice to enhance service delivery.
• Deliver comprehensive ITIL process knowledge and advisory services to clients.
• Assume the role of solution architect, taking full responsibility for the overall solution implementation.
• Provide expert business support advisory in alignment with Service Management best practices.
• Serve as the primary liaison between client demand organizations, analyzing and communicating the advantages and disadvantages of proposed solution architectures from both process and technical perspectives.
• Develop and articulate comprehensive solution architectures, addressing both process and technical aspects.
• Conduct thorough analyses of the business impact and value proposition of proposed solutions for clients.
• Lead and conduct both process-oriented and technical training sessions to ensure successful solution adoption.

• Proficiency in ITSM tools is highly desirable, though not mandatory.

• A minimum of 10 years of experience serving as a technical resource on delivery engagements in client environments is essential.

• Demonstrated expertise in Web Technologies, including but not limited to XML, HTML, JavaScript, and Web Services, is required.

• Comprehensive understanding of technical components such as LDAP, VPN, and SSL is crucial.

• Exceptional communication skills are paramount, including active listening, thoughtful decision-making, and superior verbal and written expression.

• A proven track record in consulting is necessary, encompassing a deep understanding of business drivers behind technology, problem-solving capabilities, meticulous attention to detail, resourcefulness, and the ability to ask pertinent questions.

• The ability to work effectively in a team environment is critical. Additionally, the willingness to travel, primarily within the Nordic region, is an important aspect of this role.

• ITIL Certification is a mandatory requirement for this position.