Senior Solution Implementer

Devoteam, the #1 EMEA ServiceNow partner, empowers organisations to achieve breakthrough results with the Now Platform. With over 850 expert consultants across 18 countries, we drive business transformation by harnessing the power of ServiceNow's AI platform. Since 2009, we've delivered innovative digital workflows that optimise operational productivity, elevate employee experiences, and redefine customer engagement. Our holistic approach and deep expertise across the full ServiceNow platform ensure your success. As a ServiceNow Elite partner since 2019 and the proud recipient of the 2024 Partner of the Year award, Devoteam is your trusted guide to unlock the full potential of ServiceNow.

The Senior Solution Implementer plays a critical role in our organization, providing essential support to senior consultants within Service Management. This position demands a high level of professionalism and expertise in various crucial areas.

Key responsibilities include:

1. Conduct thorough data collection and analysis to inform strategic decision-making processes.
2. Provide comprehensive assistance during workshops, ensuring optimal productivity and outcomes.
3. Develop and refine complex solutions to address client needs and organizational challenges.
4. Produce high-quality documentation and user guides, adhering to strict standards of clarity and accuracy.
5. Serve as an integral member of both implementation and post-implementation teams, contributing significantly to project success.
6. Collaborate effectively with senior consultants and other team members to ensure seamless project execution.
7. Maintain a commitment to continuous improvement and professional development in the field of solution implementation.

The Senior Solution Implementer is expected to approach these responsibilities with the utmost diligence and attention to detail, recognizing the significant impact of their work on organizational success.

The ideal candidate for the Senior Solution Implementer position must possess the following critical qualifications:

• Demonstrated ability to assume responsibility for technical and solution-building activities in collaboration with Business Analysts and Solution Architects
• Extensive, in-depth knowledge of the ServiceNow platform
• Comprehensive understanding of ITSM processes and/or other Service Management processes
• Good understanding of Web Technologies, including XML, HTML, JavaScript, and Web Services
• Thorough knowledge of technical components such as LDAP, VPN, and SSL
• Exceptional communication skills, including active listening, thoughtful decision-making, and superior verbal and written abilities
• Proven consulting aptitude, encompassing a clear understanding of business drivers behind technology, advanced problem-solving skills, meticulous attention to detail, resourcefulness, and the capacity to ask pertinent questions
• Strong commitment to teamwork and willingness to travel, primarily within the Nordic region
• ITIL Certification is highly advantageous

Candidates must recognize the critical nature of these qualifications and their direct impact on the success of our organization's solution implementation efforts.