Service Delivery Manager

Telia Cygate is growing and is now looking for a Service Delivery Manager for our Secure Connect offering. We are passionate about structure and order, love communication, and continuously work on developing our services for our customers. Are you ready for your next opportunity and want to grow together with us?

My name is Jelena Lazarevic, and I am responsible for the Project Management Team at Telia Cygate Region East. Our focus is on follow-up and development of our services for our customers. In this role, you will take on a crucial responsibility in ensuring our customers are satisfied with our delivery.

Do you want to be part of a customer-focused team where, together with your colleagues, you take strong ownership of developing our offering for the real estate industry? Then take the opportunity to join us! We are looking for a Service Delivery Manager with a strong business mindset and high personal drive.

What you’ll do:

As a Service Delivery Manager, you will be responsible for ensuring the quality, development, and optimization of the entire customer solution throughout the contract period. You will maintain continuous dialogue with customers, conduct customer meetings with follow-ups on delivered services, and contribute to the development of our business. You will work proactively to support positive development and growth within our customer engagements.

In this role, you will have operational responsibility for several customers. You will be part of a team of specialists working with our real estate customers, where you jointly develop strategies on how to grow our business and offering, as well as how to best support the customer’s operations using Telia’s business services. Your specific responsibility is to ensure that Telia Cygate meets the customer’s expectations according to the agreement.

What will help you thrive in this role:

You are a proactive and business-driven person who enjoys working closely with customers and taking real ownership of your delivery. You build trust naturally through clear communication, reliability, and a genuine interest in understanding the customer’s needs. You feel comfortable navigating complex environments where both technology and relationships play an important role.

You are structured and solution-oriented, with the ability to balance day-to-day operational work while also spotting opportunities for improvement and growth. You don’t wait for things to happen - you take initiative, drive conversations forward, and contribute to creating long-term value both for the customer and the business.

• Proven experience in Service Delivery Management within IT or telecom
• Solid understanding of IT service management frameworks such as ITIL and how they are applied in practice
• Strong ability to manage multiple stakeholders and build long-term, trust-based relationships
• Experience driving customer dialogue, service follow-ups, and continuous improvement initiatives
• Experience working with customers in the real estate industry is a strong advantage
• Native or near-native fluency in Swedish is required, along with strong English skills

Why Telia Cygate? 

At Telia Cygate, we’re not only experts in networks, security, and various types of cloud solutions – we’re also a team that believes work should be fun! As part of Telia Company, we have the strength to create real impact on a large scale, contribute to societal value, and help our customers navigate the world of digitalization. And we always do it with warmth, care, and a smile. Here, it’s our ideas and diverse perspectives that make us strong, and together we ensure that the world of technology becomes a place where everyone feels good – and where you belong.

Your development matters to us. We encourage continuous learning and make sure that you and your interests are in focus. We know that people are the heart of our company, which is why we value joy, creativity, and different perspectives in everything we do.

Welcome to grow together with us – where we make technology human and create real impact!

Telia Cygate is proud to be certificated as Great Place to Work! 

With us, people are at the center – here you get the chance to grow, be challenged, and thrive together with dedicated colleagues. We are building a culture where security, togetherness, and opportunities go hand in hand. Do you want to be part of the journey? Welcome to a workplace that truly lives up to its name.

What we offer 

When you join us, you'll receive a comprehensive benefits package tailored to your local market, opportunities for remote work, and more. You'll also have the chance to earn a bonus based on your performance and Telia's results.

Interested? Apply!

We look forward to receiving your application by 2026-06-28. Please note that we might close the position earlier if we find the right candidate, so don’t wait too long to apply!

Location: Solna

If you’re selected for the next stage, you’ll be contacted by our Talent Acquisition Partner. 
Background and reference checks will be part of the process.

Want to know more about this role? Please reach out to Jelena Lazarevic at [email protected]. 

We kindly ask recruitment agencies and external vendors not to contact us regarding this position.

Equal opportunities

At Telia, we recognize talent by professional skills and growth potential. We champion diversity, ensuring every individual’s needs are met, regardless of disability, gender, age, nationality, sexual orientation, or social status. Together, we’re dedicated to fostering an inclusive work environment where your uniqueness is our strength.

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