Service Delivery Manager

As a Service Delivery Manager at Orange Cyberdefense you are responsible for maintaining strong customer relationships and improving our services to maintain high customer satisfaction. You will be responsible for a number of our (Key) Accounts in Sweden and work closely with the team engaging in this customer. You will develop into a challenging position where you guide the customer to a safer business as a trusted advisor.

In this position you will both enable and drive a proactive business-level dialogue and a performance management approach that is focused on maintaining a service culture and delivering value. You will engage with the customer to plan, monitor and implement solutions in collaboration with our delivery teams and vendors. It is important for you to understand the customers business, assist in the prioritization of projects and ensure that projects align with the customer IT strategy.

This position is based in Sundsvall. 

Key Responsibilities

Who are you? 

We believe you have a strong operational experience in managing the delivery of services and support for demanding enterprise customers. You are passionate and enthusiastic for the customers and their needs. You should have a good technical understanding and base level of technical awareness and it is meritorious if you have previous experience of working in a security focused business.

Requirement for the position:

The following qualities are highly valued:

How to apply

contract

Regular

Hybrid work