Service Desk Analyst

Job Summary

Are you a communicative and positive person with a great interest in IT? Do you like problem solving and have the ability to plan, coordinate and drive work forward? Then this could be the right opportunity for you!

About the role

As part of our IT Service Delivery Team Nordics, you work to ensure high quality in the delivery of IT services and a first-class user experience.
The team is responsible for a broad portfolio of services, including:

•    Computers and peripherals
•    Telephony
•    Print
•    Large screens and visualization
•    Meeting room technology
•    Knowledge mgmt
•    IT Service Management (ITSM)
•    Service desk (1st line support)

Within the ITSM area, we are actively working to develop and further develop our working methods through automation and system support for case management, installation, logistics and IT asset systems.

Qualifications and personal skill

•    Good communication skills in both Swedish and English
•     Experience in customer support or service desk
•     Experience in Microsoft environments
•     IT technical competence
•     ITIL knowledge
•     Experience in ITSM tools
•    Experience in digitalization, automation or work with process development
•    Experience in asset and case management

We are looking for someone who is passionate about delivering excellent service and support, and who takes pride in creating a positive user experience. You are flexible and solution-oriented, and you thrive in a dynamic environment where no two days are the same.

You have a natural ability to collaborate and enjoy working as part of a team, while also being comfortable taking initiative and driving your own work forward. As a communicative and approachable person, you feel confident interacting with different types of users and stakeholders.

You are curious about new technology and have a strong interest in automation and digitalization. You enjoy finding smarter ways of working and are motivated by improving processes and simplifying everyday tasks. Overall, you bring a proactive mindset and a genuine desire to contribute to continuous improvement.

We offer  a varied role in a committed and competent team with opportunity to influence and develop IT delivery and ITSM functions and to be a part of the nvironment that encourages development, initiative and improvement work.

Application

The selection process takes place continuosly. The position may therefore be filled before the application deadline. Therefore, do not wait with your application!

Last date for application: 2026-06-21

For more information, please contact hiring manager:
Susanne Svensson-Alin, Regional service desk manager
[email protected]

As part of our recruitment strategy at GKN, we have predetermined our recruitment and marketing channels. Therefore, we kindly request no contact from recruitment agencies, media sales, or similar entities.
The position requires that you undergo and be approved according to the current regulations for security protection. For positions where GKN's customer has requirements for security classification, this may, in some cases, involve specific citizenship requirements.