Statewide Volunteer Manager

We are Girl Scouts

Girl Scouts create the world they want to live in and strive to make it better every single day. They explore their strengths, take on new challenges, and can always be themselves, regardless of background or ability.

Supported by adult volunteers and mentors right here in our community, as well as millions of alums around the globe, Girl Scouts lead the way as they discover who they are and how they can make the future a brighter place.

Job Responsibilities:

1. Managing annual volunteer membership goals with a focus on maximum retention and participation.
2. Develop and maintain a best-in-class volunteer webpage where people can sign up to volunteer at specific schools in their community at specific times.
3. Establishing the appropriate volunteer support team to accomplish key priorities by selecting, appointing, and coaching volunteers and service unit leaders statewide. Establishing, leading and executing annual Volunteer Appreciation efforts.
4. Managing communication of key information to all volunteers. Strategizing, planning, creating, and distributing all communications to volunteers throughout the year with goals to increase volunteer engagement.
5. Serving as the main point of contact for volunteers. Providing ongoing support, supervision, and direction to volunteers statewide by interpreting Girl Scouts of the USA and council policies, standards, and procedures and by directing volunteers to additional support services and resources.
6. Operating as the first line of defense when conflict arises with volunteers. Identifying the need for and providing timely problem solving and conflict resolution support/intervention when appropriate. Coordinating the availability of support services to enable volunteers to carry out the responsibilities of their positions effectively.
7. Building relationships that retain our Girl Scout volunteers statewide. Training new volunteers and supporting established volunteers. Recruiting, leading, and managing district administrative volunteers and service units through support, training, and developing volunteer pipeline models. Facilitating team meetings with volunteer groups.
8. Planning, developing, and executing all training materials for troop leaders and Girl Scout volunteers. Ensuring that all required trainings are up to date and volunteers have received all necessary training.
9. Representing Girl Scouts of Hawai‘i in community activities and initiatives to promote Girl Scouts and expand the base of volunteers and community support through networking and building community partnerships.
10. Serving as the main point of contact for Salesforce volunteer membership registrations, roles and background screenings, gsLearn trainings, new leader onboarding, VTK and resources, banking and finance (bylaws, TFR, money earning), travel and trip approvals, service unit development, and any other training and support.
11. Other responsibilities and duties as assigned.

Job Qualifications

• Bachelor’s degree and/or 4 years equivalent experience in related field such as: communications, nonprofit management, marketing, community development, volunteer engagement and support.
• Highly organized with excellent written and verbal communication skills.
• Strong presentation skills and ability to train are necessary.
• Ability to recruit and motivate volunteers.
• Strong time management and prioritization skills.
• Ability to build and maintain positive relationships.
• Success in setting expectations and maintaining accountability.
• Ability to work independently and with a diverse team.
• Adept at change management.
• Proficient in Microsoft Office, social media, and ability to learn proprietary software with a preference for candidates with Salesforce experience.
• Personal vehicle, valid driver’s license, and current insurance.