Support Specialist PIM (Product Information Management)

Essity B 278.6 (-1.1 SEK) on 14-Jun-2024 12:09

Support Specialist PIM (Product Information Management)

Do you have experience from product information management (PIM) and/or end user support, and want to be part of our exciting digital journey? In this position at Essity, you will get the opportunity to be part of a global team and support local users of our PIM system, in order to provide high quality product information in all our digital solutions.

About the role

We are looking for a Support Specialist in the area of PIM (Product Information Management) for our Business Unit Health & Medical. Our PIM system is a global solution used by all local markets for providing high quality and up to date product information in all our digital solutions (Brand Websites, Webshops, etc).

In this important role you will act as first line support and ensure that our end users are getting support when needed in order to fulfill their tasks, either by guiding them in how to use functions in the system, or by executing certain functions that are not available to local users. You will also be responsible for training users on a regular basis and updating training material when needed.

You will be part of our Global Digital Solutions Team and work closely with other specialists within our PIM community. You will report to Global Digital Director, Health & Medical, and will be located in our office in Mölndal.

Located just a couple of minutes from Mölndal train station in Gothenburg, Essity offers you to be part of an international business setting with over 1 000 employees and many contacts across different functions, units and countries. Flexibility is important to us, which is why we believe in a hybrid workplace philosophy. Our office environment is modern with a very special culture focusing on collaboration, innovation, well-being and care, development and commitment. We offer onsite learning, a healthy canteen, social events and many other employee benefits.

What you will do

Monitor support mailbox on a daily basis

Guide users on how to use global functions

Hands-on support with certain actions that local administrators are not authorized to perform

Troubleshooting when published local assortment is not as expected

Report relevant issues in our service management tool

Escalate to 2nd and 3rd line support as needed

Maintain training material and user guides

Perform end user trainings on a regular basis

Support roll-out of new markets and/or brands

Inform about upcoming product launches, together with Global Marketing & Communications teams

Experience and qualifications

Experience of product information management (PIM) and/or end user support

Excellent in English, verbal and written

Good understanding of digital marketing and of the technology required for mobile and web.

Experience from any of the tools/areas below are beneficial:

Product Information Management (PIM)

Digital Asset Management (DAM)

Translations Management

ERP / Master Data

Photoshop

You are service minded and action-oriented with a self-driven approach that enables you to resolve issues together with other experts on the team. Furthermore, you have strong analytical skills and are problem-solving oriented. Finally, you are customer oriented with high focus on both internal and external customers.

Application

Interested? If you are up for the challenge and think this sounds like you, apply online today! Kindly note that due to GDPR we will not accept applications via mail.

As we will be making ongoing selections, interviews might start before the application deadline. Please use the link to apply via our career site. We may conduct background checks in the final stages of the recruitment process to verify your qualifications and fit for the role

Together, we are improving lives, every day.

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.