Logo-of-Mercier-Consultancy-Md-hiring-for-jobs-in-Sweden-on-GrabJobs

Swedish Customer Support Advisor | Delivery Services - Remote In Greece

icon briefcase Job Type : Full Time
icon remote-alt Remote / Work from Home

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Job Description - Swedish Customer Support Advisor | Delivery Services - Remote In Greece

Mercier Consultancy MD is looking for a dedicated Swedish Customer Support Advisor specializing in Delivery Services for a remote position based in Greece. This role offers you the chance to assist our Swedish-speaking clients, helping them navigate our delivery options while providing top-tier customer support in a flexible, remote work environment.


Key Responsibilities

  • Provide exceptional customer service to Swedish-speaking clients via phone, email, and live chat.
  • Assist customers with inquiries related to delivery services, including order tracking, shipping options, and service policies.
  • Handle and resolve customer complaints effectively, ensuring a high level of customer satisfaction.
  • Document all customer interactions accurately in our CRM system for effective record-keeping and future reference.
  • Work collaboratively with logistics and operational teams to address customer concerns and improve service efficiency.
  • Stay updated on the latest company offerings, shipments, and delivery processes to provide informed assistance to customers.
  • Fluency in Swedish (both written and spoken) is essential; proficiency in English is advantageous.
  • Previous experience in customer support, especially within the delivery or logistics industry, is preferred.
  • Strong communication and interpersonal skills, focused on creating positive customer experiences.
  • Excellent problem-solving abilities and a proactive customer service mindset.
  • Familiarity with CRM systems and customer service tools is beneficial.
  • Ability to work independently in a remote setting while managing multiple customer inquiries.
  • A commitment to delivering quality service and supporting customer needs effectively.
  1. Competitive Monthly Salary
  2. Fully Paid Relocation Package
  3. 2 Extra Salaries Per Year
  4. Fully Paid Training
  5. Health Insurance
  6. And Much More...
Original job Swedish Customer Support Advisor | Delivery Services - Remote In Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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