Swedish Speaker Customer Support Specialist

Location: Sofia, Bulgaria
Contract Type: Full-time (On-site)
Language Requirements: Swedish (C2), English (B2+)
Salary: 3,700 BGN gross/month
Working Hours: Rotational shifts between:

• Monday to Saturday: 09:00 a.m. 11:00 p.m.

• Sunday: 10:00 a.m. 7:00 p.m.

Role Overview

We are seeking a service-driven and detail-oriented Customer Support Specialist to support Slovenian-speaking customers for a premium lifestyle and consumer brand. Our client is is a global company selling cigarettes, cigars, smokeless tobacco, and next-generation products like heated tobacco and e-cigarettes. It owns well-known brands. The company places a strong emphasis on compliance, responsible marketing, and adult-only product support.

Youll be based on-site in Sofia and deliver personalized support for digital products and services, ensuring a high-quality customer experience in a regulated industry.

Key Responsibilities

• Handle incoming customer requests via phone, chat, and email in Slovenian

• Assist with account management, product guidance, order status, and device troubleshooting

• Ensure compliance with brand and industry standards, including strict age-verification policies

• Record all interactions accurately in English in internal CRM systems

• Identify customer needs and offer tailored solutions or escalate as needed

• Stay up to date on product updates, promotions, and support procedures

• Work flexibly across rotating shifts, including evenings and weekends

Ideal Candidate Profile

• Native or C2-level fluency in Swedish

• English proficiency at B2 level or higher

• Strong customer service and communication skills

• Confident using digital tools and supporting electronic devices

• Previous experience in customer support, retail, or consumer goods is a plus

• Detail-oriented, professional, and empathetic in customer interactions

Compensation & Benefits

• Gross Salary: 3,700 BGN/month

• 14 salaries per year under Bulgarian employment law

• Private health insurance

• Paid training and onboarding

• Multicultural working environment in modern offices in Sofia

• Opportunities for career growth and internal advancement

Why Join Us

• Represent a respected global lifestyle brand in a regulated industry

• Deliver meaningful support to adult consumers using innovative products

• Work in a supportive, international team in a vibrant city

• Grow your skills in customer experience, compliance, and digital product support