Technical Customer Success Manager

Please note that we are currently taking a break from recruitment for the summer. We will resume our hiring process after the summer. However, we welcome you to submit your application now, and we will review all applications during this period.

In just a few years, the world as we know it will be transformed. At QA.tech, we are at the forefront of this change, harnessing the extraordinary power of AI to redefine testing for web applications.
Our vision is a future where AI-driven solutions are essential and ubiquitous, seamlessly integrating into every aspect of software development. Through recent innovations in fields like NLP, Computer Vision, and Reinforcement Learning, we're not just improving software quality – we're shaping the future of technology itself. Join us in creating a world where advanced AI is the key to unlocking unprecedented efficiency and accuracy in enhancing the quality of the end-user experience in software products.

✌️ Who we are

Located in the heart of Stockholm, QA.tech is a cutting-edge startup on a mission to revolutionize quality assurance in software development. Our goal is to build AI agents that interact with our customers' platforms to test their functionality. We blend the expertise of a QA engineer with the efficiency of automated testing achieving accelerating product launches and enhancing user experience.

We embrace a dynamic startup atmosphere where flexibility and creativity lead the way. Our work environment encourages every team member to bring their whole selves to work, fostering an inclusive space where diverse ideas and perspectives are celebrated. This diversity drives our innovation, helping us to develop cutting-edge solutions that meet our clients' evolving needs.

🫵 Who you are

We are seeking a highly skilled and motivated Technical Customer Success Manager (CSM) to join our team. The ideal candidate will have a strong technical background and a passion for helping customers succeed. As a Technical CSM, you will be responsible for ensuring our customers achieve their desired outcomes through the effective use of our products and services.

Key Responsibilities:

• Serve as the primary point of contact for customers, providing technical guidance and support.

• Develop and maintain strong relationships with key stakeholders to understand their business objectives and ensure alignment with our solutions.

• Onboard new customers, ensuring a smooth implementation and integration of our products.

• Conduct regular check-ins and business reviews with customers to assess satisfaction, identify potential issues, and provide proactive solutions.

• Collaborate with the product, engineering, and support teams to address customer needs and feedback.

• Monitor customer usage and engagement metrics to identify opportunities for optimization and increased adoption.

• Create and deliver training materials, webinars, and other resources to help customers maximize the value of our products.

• Advocate for customers within the company, ensuring their voices are heard and their needs are prioritized.

• Drive renewals and identify upsell and cross-sell opportunities to support customer growth.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, Business, or a related field.

• 3+ years of experience in a customer success, technical support, or account management role, preferably in a SaaS or technology company.

• Strong technical aptitude and the ability to understand complex technical concepts.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.

• Proven problem-solving skills and the ability to think critically and strategically.

• Experience with customer success and CRM tools (e.g., Gainsight, Salesforce, HubSpot).

• Ability to manage multiple projects and priorities in a fast-paced environment.

• Self-motivated, proactive, and results-oriented with a passion for customer success.

• Willingness to travel as needed to meet with customers and attend industry events.

🌟What We Offer:

• A competitive salary and comprehensive benefits package.

• A creative and inclusive work environment where you can grow your career.

• The opportunity to work on exciting projects that have a real impact.

• Flexible working hours and the possibility for remote work.

• A culture that values work-life balance.