Warranty/Aftersale Service Specialist - Parental Cover

Established in 1986 in the Swedish mountains, our love for skiing in untouched terrain and embarking on adventures in the wild run deep. Our purpose is simple: to bring this freeride spirit to the world. With our products, we aim to make adventures possible 365 days a year. 

We are driven by passion, togetherhood, responsibility and winning spirit. We know that an inspiring spread of unique abilities and personalities contribute to our dynamic culture and our success. Now, we are looking for a new talent to join our team. 

At Peak Performance, we are passionate about our products and dedicated to providing our customers with the best possible experience and service. We are currently seeking a dynamic and motivated individual to join our Consumer Service team as a Warranty/Aftersale Service Specialist. 

In this role, you will manage our Aftersales service and elevate it to new heights. You will play a crucial role in ensuring our aftersale consumer experience meets the highest standards. The position is based at Peak Performance HQ in Stockholm and reporting to the Consumer Service Manager. The employment is a temporary position that aims to replace an employee on parental leave for approximately one year.

Key Responsibilities: 

• Optimize and maintain processes for warranty claims and spare parts in collaboration with internal and external stakeholders to ensure cost-efficient stock management and handling in alignment with company guidelines 


• Provide direct and Level 2 support for consumer requests, including product information, warranty and claim requests, and order information to ensure a smooth and positive customer journey. 


• Manage spare parts inventory, including efficient sourcing, procurement, and maintenance of the spare parts library. 


• Handling, dispatching and answer spare parts request from tailor, brand store's, outlet's, franchise stores, and end customer 


• Maintain inventory records, including stock levels and database updates. 


• Manage relationships with tailors and optimize the repair process for cost efficiency. 


• Analyze warranty case data and develop roadmaps for future projects 


• Participate in the PP Care project team to enhance the longevity of Peak Performance products and communication. 


• Collaborate with Sustainability, Quality, and Production teams to create and maintain a go-to tool for repair requests from tailors, stores, retail, and B2B partners. 


• Act as Peak Performance Product expert  
   
  
  

Job Requirements: 

• 2-3 years of experience in spare parts, warranty, product quality, aftersales service, or consumer support. 


• Business-fluent English skills are required; additional languages relevant to Peak Performance markets are a plus. 


• Proficiency in Office365, including advanced Excel skills; knowledge of Salesforce Service Cloud and SAP is a plus. 


• Strong communication and interpersonal skills to interact effectively with various teams and customers. 


• Excellent organizational, time-management, and self-management abilities. 


• Analytical skills with a data-driven approach to decision-making. 


• Problem-solving skills to identify and resolve issues efficiently. 


• Ability to work independently as well as part of a team. 


• A strong interest in winter sports and skiing is a plus. 


• Experience working with Peak Performance products in-store is beneficial. 
  
  

What we offer: 

We offer you an inspiring work environment where our values of Passion, Togetherhood, Responsibility and Winning Spirit are at the core of everything we do, promoting creativity, teamwork, accountability, and progress. You get the opportunity to work with a great team that shares your passion for sports and outdoor life. We are on a growth journey, finding our line and building our future success. That provides interesting challenges and possibilities in all roles for the person who is curious and likes to get things done. We’re small enough for you to play a key role regardless of your position, but big enough to have a global presence. At Peak Performance, you get the best of both worlds. 

To live our brand, we also offer: 

• Workout classes and yoga classes in our Training Box at HQ 

• Sports Hour – 1 hour training on Fridays (activity of your own choice) 

• Mountain house & Apartment in Åre. Available for rent and team activities. 

• Health care allowance – up to 3000 SEK per year 

• Skandia Health Insurance 

If our values inspire you and you share our passion for outdoor sports and products that combines style and performance, we want you to join our winning team. Apply now and unlock your freeride spirit!