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H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.
We are looking for an organised and proactive Design Ops Specialist with strong communication skills and emotional intelligence to join our Design Operations team that works with our Customer Experience Design Community.
You will be catering to a community of ca. 80 designers and researchers who work across UI design, digital experience design, service design, communication design and UX research. You will be responsible for capturing, documenting, maturing & scaling solid practices for managing our international design community, design processes and career structures.
Customer Experience Design at H&M Group
H&M has a proud history of design, style and fashion that reaches millions of customers. We, in Customer Experience Design, are tasked with translating this history into beautiful, welcoming and modern experiences that our customers love. Our Design Community is a diverse team of talented and passionate designers and researchers who work tightly with cross-functional product teams, driving both the customer and colleague facing user experiences for the H&M Brand.
Your Role
You will join a small team of Design Ops practitioners who are passionate about design, people and progress. The role is an integral part of the Design Ops team that collaborates with stakeholders such as: Digital product Leaders, Designers, Researchers, Change Leads, Learning & Development colleagues, HR and Communications- to name a few. You will foster and mature a strong design culture within our Customer Experience Design community. This role is highly collaborative, so the successful candidate should be able to thrive in a complex environment with many stakeholders. You excel in change management; dividing time between working strategically to solve problems, ensuring adaptation of centralized, holistic initiatives and ensuring communication is sharp and timely. Your human centric design approach, co-creation skills and ability to motivate others are your greatest assets, and you have a strong practice towards iterative, constant improvement.
Responsibilities
Our three pillars are:
Design processes & assets:
Ensure creation, documentation and adoption of strong and scalable design processes, design standards and metrics. You bring order to chaos and want to deliver quality and flow. Community & Culture:
Organise and manage the Customer Experience Design Community and our shared ceremonies. You want to foster communication, collaboration, cohesion and continuous learning.
Career & Growth:
Maintain and evolve the career paths, role descriptions, upskilling and onboarding assets for the Design Community. You want to cater to training and learning needs within the community.
To be successful in this role, you will have:
Skills
Mindset
Experience
This is a full-time position based in Stockholm. If you feel that the role is a good match with your background and ambition, please apply as soon as possible but no later than 17th May. Interviews will be held continuously.
Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP.
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
Inclusion & Diversity
H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
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