Student Travel Claims Handler

Part-time student job as Travel Claims Handler at Zurich Insurance

Are you currently studying at university and interested in the insurance industry? If so, we have an exciting opportunity for you. Zurich is a leading insurance carrier that applies its expertise and experience so businesses can have the very best insurance protection and access to risk management and mitigation services.

We are currently seeking an dedicated and detail-oriented student with strong customer service skills to join our Travel Claims teams for part-time work alongside studies. Join Zurich and seize the opportunity to become part of a global corporation, working closely with our Nordic countries and stepping into the world of insurance. You will be based at our Nordic headquarters in the heart of Stockholm, Sweden.

Role Overview:

As a Student Travel Claims Handler, you will manage travel-related claims. Your responsibilities will primarily involve processing travel claims and conducting various investigations. Communicating via phone and email with the injured parties, policyholders, and third-party companies is a major part of the claims handling process.

Claims handling includes receiving and registering claims, investigate them and pay out compensation. You will be responsible for all aspects of the claims handling. The working hours vary, and you might be scheduled to work evenings on a regular basis.

You will be hired on an hourly basis and the working occasions are flexible. We expect that you are able to work about 2 days a week. There are excellent opportunities for extension, and we hope you will join us on our journey to success.

Key tasks and accountabilities:

• Oversee each step of the process of travel-related claims, from claim registration to payment.


• Investigate claims thoroughly to ensure fair outcomes.


• Responding to customer queries and providing guidance via phone and email will be one of your main responsibilities in this role.


• Serve customers across all Nordic countries, offering clear information about our insurance products.


• Efficiently manage a high volume of customer inquiries while maintaining high standards of service and accuracy.

Qualifications

• You must have at least one or two years remaining in your university studies.


• Fluent in Swedish and strong written and verbal communication skills in English are required at a C2 level. 


• Previous experience in customer service is highly valued.


• Administrative experience is considered beneficial.

Skills & Competencies:

• Service minded, communicative and flexible.


• Proven abilities to co-operate with both colleagues and customers.


• Proficiency in Norwegian, Finnish, or Danish is highly beneficial.


• Solution-driven with excellent problem-solving skills. 

Please refer your questions to Isabelle Sürer, HR Student Worker, [email protected] or Mikael Mouton, Head of Accident & Health Claims, [email protected].

You are welcome to submit your application online no later than February 20. Please include both CV and cover letter. The selection process will run continuously, and we encourage you to submit your application as soon as possible.

Take the leap and kickstart your career in the insurance industry with us at Zurich Insurance!

About the company

Zurich Nordic is the local arm of Zurich Insurance Group, one of the world’s leading insurance companies with over 63 000 employees. Zurich has been operating in the Nordic market for 150 years with offices in Stockholm, Oslo, Copenhagen and Helsinki, where we also serve the Baltic market. 

Zurich Nordic is a leading provider of commercial insurance solutions, as well as a wide range of risk management products and services, for businesses in the large corporate and middle market segment. We support companies with local and global presence, in more than 200 countries and territories. 

Reflecting its purpose to ‘create a brighter future together,’ Zurich aspires to be one of the most responsible and impactful businesses in the world. Its core values Optimism, Caring, Reliability, Togetherness, Forward-Thinking and Results Orientation guides its employees and informs every action they take. With Zurich, you can expect to work on challenges that will help you grow and to collaborate with a diverse and inclusive global team. 
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