Call Center Assistant - Remote Work

Job Description: Kivra is seeking a dedicated Call Center Assistant to join our remote team in Stockholm, SE. As a Call Center Assistant, you will be responsible for managing inbound and outbound calls, providing excellent customer service, and assisting with various administrative tasks. This is a part-time position at the Associate Level, requiring a minimum of 2 years of experience.

Responsibilities: - Handling incoming calls and emails from customers in a professional and courteous manner - Making outbound calls to follow up on customer inquiries and resolve issues - Providing information and assistance to customers regarding our products and services - Documenting all customer interactions and updating customer records as needed - Assisting with data entry, filing, and other administrative tasks as assigned - Collaborating with team members to ensure a seamless customer experience

Requirements: - Hardworking and independent individual who can work effectively in a remote setting - Excellent people management skills and the ability to communicate politely and clearly - At least 2 years of experience in a customer service or call center role - Strong organizational skills and attention to detail - Proficiency in Microsoft Office and other relevant software applications - Fluent in both Swedish and English

Benefits: - Vision insurance to help cover the cost of eye exams and prescription eyewear - Paid overtime opportunities for additional compensation - Parental leave options for those who may need to take time off for family responsibilities - Be part of a team that leads the industry through cutting-edge ideas and solutions

Equal Opportunity Statement: Kivra is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-05-14

Join our team at Kivra and take your career to the next level in a dynamic and innovative work environment. Apply now to be considered for this exciting opportunity!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.