Call Center Assistant - Remote Work

Job Description:

As a Call Center Assistant at Re:newcell, you will be responsible for providing exceptional customer service through phone interaction with customers. This is a remote position, allowing you to work from the comfort of your own home. The ideal candidate will have at least 4 years of experience in a customer service or call center role and possess strong communication skills.

Responsibilities: 1. Handle inbound and outbound calls from customers and provide accurate and timely information. 2. Resolve customer complaints and issues in a professional and efficient manner. 3. Maintain a high level of customer satisfaction through excellent service delivery. 4. Utilize critical thinking and decision-making skills to address complex customer inquiries. 5. Update customer information in the company database accurately. 6. Collaborate with team members to ensure a consistent and positive customer experience. 7. Follow company policies and procedures to ensure compliance.

Requirements: 1. Minimum of 4 years of experience in a customer service or call center role. 2. Adaptable and dedicated with the ability to thrive in a remote work environment. 3. Strong communication skills and the ability to handle multiple tasks simultaneously. 4. Critical thinking and decision-making skills. 5. Proficiency in Microsoft Office Suite and CRM software. 6. High school diploma or equivalent required.

Benefits: - Company-provided equipment for remote work. - Paid Time Off (PTO) for part-time employees. - Free food during working hours.

Equal Opportunity Statement: Re:newcell is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.