Call Center Assistant - Remote Work

Job Description:

Mojang Studios is seeking a dedicated and motivated Call Center Assistant to join our team on a part-time basis, working remotely. As an Associate-level professional with at least 3 years of experience in customer service or call center roles, you will play a crucial role in providing exceptional support to our customers.

Responsibilities: - Handle inbound and outbound calls in a professional and friendly manner - Assist customers with inquiries, concerns, and feedback regarding our products and services - Provide accurate information and solutions to resolve customer issues - Document all interactions and maintain detailed records of customer communications - Collaborate with other team members to ensure a seamless customer experience - Conduct research as needed to address customer inquiries effectively - Meet established performance metrics for call quality, customer satisfaction, and response times - Continuously strive to improve customer service processes and procedures

Requirements: - Minimum of 3 years of experience in a customer service or call center role - Excellent communication skills, both verbal and written - Strong attention to detail and problem-solving abilities - Ability to multitask and prioritize in a fast-paced environment - Proficiency in using customer service software and tools - Motivated and hardworking individual who thrives in a remote work environment

Personality Traits: - Motivated - Hardworking

Soft Skills: - Attention to detail - Research

Benefits: - Vision insurance - Life insurance - Parental leave

Working Environment: At Mojang Studios, we strive to cultivate a sense of ownership and responsibility at every level. We believe in fostering a collaborative and supportive work environment where every team member can thrive and contribute to our success.

Equal Opportunity Statement: Mojang Studios is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We welcome and celebrate the unique perspectives and backgrounds of all employees. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.