Call Center Associate - Remote Work

Job Description:

Securitas AB is seeking a motivated and energetic Call Center Associate to join our remote team in Uppsala, Uppsala Län, SE. As a part-time Associate Level employee, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and supporting various security initiatives.

Responsibilities: - Answering incoming calls and responding to customer inquiries in a professional and timely manner - Making outbound calls to follow up on customer requests or resolve issues - Providing accurate information about security services offered by Securitas AB - Documenting all customer interactions and maintaining detailed records - Collaborating with team members to ensure seamless communication and support - Adhering to company policies and procedures to uphold security standards - Demonstrating critical thinking skills to handle complex customer issues effectively - Managing and prioritizing tasks to meet performance goals and deadlines - Exercising good judgment and discretion when handling sensitive information - Upholding a high level of professionalism and customer service at all times

Requirements: - Minimum of 3 years of experience in a call center or customer service role - Excellent communication skills, both verbal and written - Strong interpersonal skills with the ability to manage relationships effectively - Energetic and hardworking attitude to drive success in a fast-paced environment - Demonstrated ability to think critically and problem-solve under pressure - Experience with people management or conflict resolution is a plus - Ability to work independently and as part of a remote team - Proficiency in using computer systems and software for call center operations - Flexibility to work varying shifts and hours as needed

Benefits: - Remote work flexibility to accommodate a healthy work-life balance - Travel and spending expenses covered by the company - Paid overtime opportunities for exceeding performance expectations

Working Environment: At Securitas AB, we strive to create a harmonious workplace where collaboration and respect are at the core of our values. We encourage a culture of teamwork and support to foster growth and success for all employees.

Deadline to Apply: The deadline to apply for the Call Center Associate position is April 22, 2024.

Equal Opportunity Statement: Securitas AB is an equal opportunity employer and is committed to promoting diversity and inclusivity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.