Call Center Associate - Remote Work

Job Description:

Epidemic Sound is seeking a remote Call Center Associate to join our dynamic and innovative team in Stockholm, Sweden. As a Call Center Associate, you will be responsible for providing exceptional customer service and support to our clients and customers. This position requires a high level of adaptability and resilience, as well as strong people management and time management skills.

Responsibilities: - Answer incoming calls and respond to customer inquiries in a professional and timely manner - Provide assistance and support to customers with their technical issues or questions regarding our products and services - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure a seamless customer experience - Follow company policies and procedures while providing excellent customer service - Handle escalated customer complaints and provide solutions to ensure customer satisfaction - Meet or exceed customer service metrics and goals - Provide feedback to management on customer trends and issues

Requirements: - 2+ years of experience in a customer service or call center role - Excellent communication skills, both verbal and written - Ability to work independently and as part of a team - Strong problem-solving skills and attention to detail - High level of adaptability and resilience in a fast-paced environment - Proficiency in using CRM software and other customer service tools - People management skills with the ability to handle difficult customer situations with professionalism - Time management skills to prioritize tasks effectively - Must have a reliable internet connection and be able to work remotely - Must be available to work part-time hours and be flexible with scheduling - Must be fluent in English, additional language skills are a plus

Benefits: - Paid overtime for additional hours worked - Free accommodation for remote workers - Remote work flexibility to work from anywhere in the world - Opportunity to work in a global company that promotes collaboration across borders

Equal Opportunity Statement: Epidemic Sound is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to apply: June 25, 2024

Join our team of passionate individuals dedicated to providing an exceptional customer experience at Epidemic Sound. Apply now and take your customer service career to the next level with us!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.