Call Center Officer - Remote Work

Job Description:

Re:newcell is seeking a motivated and dedicated Call Center Officer to join our team on a part-time basis. As a remote worker based in Stockholm, Stockholms Län, SE, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and assisting with administrative tasks as needed.

Responsibilities: 1. Answering incoming calls and assisting customers with inquiries, concerns, and feedback. 2. Making outbound calls to follow up on customer issues or provide additional information. 3. Responding to emails and live chat messages in a timely and professional manner. 4. Documenting all customer interactions accurately in our CRM system. 5. Collaborating with other team members to resolve customer issues and escalations. 6. Participating in training sessions to improve product knowledge and customer service skills. 7. Adhering to company policies and procedures at all times. 8. Working with the team to achieve departmental goals and targets.

Requirements: 1. Excellent communication skills, both written and verbal. 2. Strong listening and problem-solving skills. 3. Ability to work independently and as part of a team. 4. Adaptability to changes in schedule or workload. 5. Negotiation skills to handle customer complaints effectively. 6. High school diploma or equivalent. 7. Previous call center experience is a plus but not required. 8. Must have a quiet home office space with reliable internet connection.

Benefits: 1. Training and professional development opportunities. 2. Free food and snacks provided. 3. Employee discounts on company products. 4. A flexible working environment that adapts to change with speed and efficiency.

Equal Opportunity Statement: Re:newcell is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: July 3, 2024

If you are a motivated and dedicated individual with a passion for customer service, we encourage you to apply for our Call Center Officer position. Join our team and help us deliver exceptional service to our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.