Chat Support Assistant - Remote Work

Job Description:

As a Chat Support Assistant at Tetra Pak, you will be responsible for providing exceptional customer service through our online chat platform. This is a remote work position based in Stockholm, Stockholms Län. This part-time role is perfect for someone who is looking to gain valuable experience in customer support and communication.

Responsibilities: - Responding to customer inquiries and resolving issues through the online chat platform - Providing product information and troubleshooting assistance - Escalating complex issues to the appropriate team members - Ensuring a high level of customer satisfaction through timely and professional responses - Collaborating with internal teams to improve processes and customer experience - Maintaining accurate records of customer interactions and transactions

Requirements: - 1 year of experience in a customer service or support role - Excellent written communication skills - Resilient and able to handle challenging situations with confidence - Strong presentation skills and ability to think critically - Ability to work independently and efficiently in a remote environment - Proficiency with chat platforms and customer service software - High school diploma or equivalent required

Benefits: - Gym membership - Paid overtime - Training & professional development opportunities - Flexible work hours

Company Culture: At Tetra Pak, we strive for excellence and uphold high standards in all endeavors. We value teamwork, innovation, and continuous improvement. Our employees are encouraged to take ownership of their work and contribute to the overall success of the company.

Equal Opportunity Statement: Tetra Pak is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: May 29, 2024. Apply now to join our dynamic team as a Chat Support Assistant and make a positive impact on our customers' experience.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.