Chat Support Manager - Remote Work

Job Description:

Einride, a leading autonomous transportation company, is seeking a Chat Support Manager to join our team on a remote basis. As a Chat Support Manager, you will be responsible for overseeing our team of chat support representatives, ensuring that they provide exceptional customer service and support to our clients.

Responsibilities: - Manage and lead a team of chat support representatives, providing coaching, guidance, and support to ensure they meet their performance targets - Monitor chat support interactions to ensure quality service and quick resolution of customer inquiries - Develop and implement strategies to improve efficiency and effectiveness of the chat support team - Collaborate with other departments, such as customer service and technology, to improve the overall customer experience - Analyze data and metrics to identify trends and opportunities for improvement - Handle escalated customer inquiries and provide resolutions as needed - Conduct regular performance evaluations and provide feedback to team members - Stay up-to-date on industry trends and best practices in chat support management - Create and maintain documentation related to chat support processes and procedures

Requirements: - Bachelor's degree in a related field or equivalent work experience - Minimum of 6 years of experience in chat support or customer service - Proven experience in people management and team leadership - Excellent communication skills, both written and verbal - Strong presentation skills - Ability to work in a fast-paced environment and handle multiple priorities - Resilient and adaptable to changing circumstances - Driven and results-oriented

Benefits: - Paid sick leave - Visa sponsorship for qualified candidates - Employee discounts

Equal Opportunity Statement: Einride is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.