Chat Support Officer - Remote Work

Job Description:

Epidemic Sound is looking for a part-time Chat Support Officer to join our remote team. As a Chat Support Officer, you will be responsible for providing exceptional customer service to our clients through online chat platforms. This position is perfect for someone who is hardworking, reliable, and possesses strong problem-solving and adaptability skills.

Responsibilities: - Respond to customer inquiries promptly and professionally via online chat - Troubleshoot customer issues and provide solutions in a timely manner - Coordinate with other departments to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies - Identify and escalate priority issues to the appropriate team members

Requirements: - A minimum of 4 years of experience in customer service or a related field - Excellent written and verbal communication skills - Strong problem-solving abilities - Ability to work independently and as part of a team - Proficiency in using online chat platforms and customer service software - Hardworking and reliable individual who can adapt to changing work environments

Benefits: - Relocation allowance for eligible candidates - Travel opportunities for training and team meetings - Retirement plan options for long-term financial security

Working Environment: As a Chat Support Officer at Epidemic Sound, you will be part of a team that leads the industry through cutting-edge ideas and solutions. Our remote work setup allows for flexibility while still maintaining a strong sense of teamwork and collaboration.

Equal Opportunity Statement: Epidemic Sound is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

Deadline to Apply: June 23, 2024

If you meet the requirements and are excited about the opportunity to join a dynamic team in the music industry, we encourage you to apply for the position of Chat Support Officer at Epidemic Sound.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.