Client Service Manager - Remote Work

Happy Socks is seeking a dedicated and experienced Client Service Manager to join our team on a remote basis. As a Client Service Manager, you will be responsible for managing and nurturing relationships with our clients, ensuring their satisfaction and promoting ongoing business growth.

Key Responsibilities: - Serve as the main point of contact for clients, addressing their inquiries, concerns, and feedback in a timely and professional manner - Develop and maintain strong relationships with clients, understanding their needs and preferences to provide tailored solutions - Collaborate with internal teams to ensure client expectations are met and exceeded - Identify opportunities for upselling and cross-selling products or services to existing clients - Monitor client satisfaction and gather feedback to continuously improve the client experience - Analyze client data and trends to inform strategic planning and decision-making

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 7 years of experience in client services or account management - Proven track record of managing client relationships and driving business growth - Strong communication skills, both written and verbal - Strategic thinker with the ability to develop and implement effective client service strategies - Hardworking and confident individual with a customer-centric approach

Benefits: - Paid Time Off (PTO) - Visa sponsorship for eligible candidates - Dental insurance coverage - Recognition and rewards based on performance and merit

Equal Opportunity Statement: Happy Socks is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.

If you are a motivated and experienced Client Service Manager looking for a rewarding opportunity to work remotely, we encourage you to apply by the deadline of June 29, 2024. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.