Client Service Representative - Remote Work

Trustly is seeking a highly skilled and passionate Client Service Representative to join our remote team based in Malmö, Skåne Län, SE. As a leading online payment solution provider, Trustly is dedicated to providing exceptional service to our clients and customers.

Responsibilities: - Serve as the main point of contact for clients, providing timely and accurate responses to inquiries and issues - Build and maintain strong relationships with clients to ensure satisfaction and retention - Collaborate with internal teams to resolve client issues and escalate when necessary - Conduct regular check-ins with clients to ensure their needs are being met and identify opportunities for growth - Assist in the onboarding process for new clients and provide training as needed - Monitor client accounts and address any discrepancies or issues in a proactive manner - Stay informed about industry trends and developments to provide relevant insights to clients - Utilize creativity and problem-solving skills to find innovative solutions to client challenges

Requirements: - 4 years of experience in a client service or customer-facing role - Strong communication skills and the ability to build rapport with clients - Excellent decision-making abilities and a proactive approach to problem-solving - Passion for providing exceptional service and exceeding client expectations - Resourceful and able to adapt to changing circumstances - Ability to work independently and prioritize tasks effectively - Experience in the online payments industry is a plus

Benefits: - Parental leave to support work-life balance - Dental insurance for added health benefits - Free accommodation for remote workers - Opportunities for professional development and growth within the company

Working environment: At Trustly, we value creativity and encourage our team members to take risks and explore new opportunities for growth. We believe that by fostering a spirit of innovation and collaboration, we can achieve our goals and exceed our clients' expectations.

Equal opportunity statement: Trustly is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, or any other protected status. We are committed to creating a diverse and inclusive work environment where all team members feel valued and respected.

Deadline to apply: 2024-05-29

If you meet the requirements and are excited about the opportunity to join our dynamic team, we encourage you to apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.