Client Service Representative - Remote Work

Job Description:

Saab Group is seeking a dedicated and confident Client Service Representative to join our team on a remote, part-time basis. As an Associate Level professional with at least 3 years of experience, you will be responsible for providing exceptional customer service to our clients.

Responsibilities: - Interact with clients via phone, email, and live chat to address inquiries and issues in a timely and professional manner - Conduct research and analysis to provide accurate information and solutions to client concerns - Collaborate with internal teams to ensure client needs are met and exceeded - Maintain a deep understanding of our products and services to effectively assist clients - Proactively identify opportunities to improve processes and enhance the client experience - Document all client interactions and resolutions in our CRM system - Meet and exceed key performance indicators related to customer satisfaction and service levels

Requirements: - Bachelor's degree in a related field - 3+ years of experience in customer service or a related role - Strong communication skills, both written and verbal - Excellent problem-solving abilities and a keen attention to detail - Proficiency in Microsoft Office and CRM software - Ability to work independently and prioritize tasks effectively - Analytical mindset with a passion for research and data analysis

Personality Traits: - Dedication to providing top-notch customer service - Confidence in handling challenging situations and conversations

Soft Skills: - Strong analytical skills to gather and interpret client data - Ability to conduct thorough research to provide accurate solutions

Benefits: - Retirement plan - Free food - Company transportation

Working Environment: At Saab Group, we encourage curiosity and questioning to fuel innovation and growth. We believe in creating a collaborative and inclusive work environment where every team member has the opportunity to contribute to our success.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Saab Group is an equal opportunity employer and welcomes applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.